Job Details

Join a team that's making a difference every day!

ProCare Home Medical is looking for motivated, customer-focused team players to join our exceptional Anchorage office! If you take pride in helping others, enjoy working in a fast-paced environment, and thrive on delivering outstanding service, this could be the perfect opportunity for you!

As a Customer Service Representative, you'll be the friendly voice and reliable connection for patients, physicians, and insurance providers -- helping ensure community members receive the home medical equipment and supplies they need. Your work will make a real impact on people's health and comfort every single day.

What You'll Do

• Receive and process home medical equipment and supply orders.
• Coordinate with physicians, insurance payers, and internal departments.
• Verify insurance coverage and obtain prior authorizations.
• Accurately enter data and maintain patient records.
• Provide exceptional service both in person and over the phone.
• Represent ProCare with professionalism, compassion , and a sense of urgency.

What We're Looking For

We're seeking a motivated professional who:

• Has excellent customer service and communication skills.
• Is organized, detail-oriented, and dependable.
• Thrives under pressure with a sense of urgency and purpose.
• Enjoys being part of a collaborative, mission driven team.

Preferred experience

• Insurance verification and prior authorizations.
• Medical billing (Medicare, Medicaid, Managed Care).
• Experience in a healthcare or medical office environment.
• Familiarity with medical terminology.

Qualifications

• High school diploma or equivalent (required).
• Excellent phone and interpersonal skills (required).
• Type at least 45 wpm; 10-key by touch preferred.
• Two years of DME/HME or healthcare experience preferred.
• Strong computer and data entry skills.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Paid holidays and generous PTO.
• Supportive, team-based environment.
• Opportunities for professional growth.

Come join ProCare Home Medical at an exciting time of growth and help us continue providing the exceptional care and service our community deserves.

Apply today -- and be part of a company where compassion, teamwork, and excellence come together.