Job Details

Remote Business Analyst for Enterprise Knowledge Strategy, Ops and Product

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worlds largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovos continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovos world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

About The Position

We are in need of a Business Analyst to support Enterprise Knowledge Strategy, Operations, and Product Design. You will be responsible for supporting the evolution of an AI-native Enterprise Knowledge Platform that learns, connects and adaptsenabling employee digital twins and embedded enterprise agents that deliver auditable answers and take compliant action within applications. This position is remote and will have core working hours in EST and is part of a global unit.

Key Responsibilities

• Gather and analyze business requirements for AI agent and knowledge products
• Design user stories, workflows, and acceptance criteria
• Conduct UAT and analyze feedback for continuous improvement
• Collaborate with product and technical teams to ensure alignment
• Monitor usage patterns and recommend enhancements

Basic Qualifications

• 2+ years of Experience as a Business Analyst in a high-growth technology or software environment, preferably in a startup or software consultancy
• 5 years of Experience supporting cross-functional product delivery
• Bachelors Degree in Engineering, Information Technology, Computer Science, Data Science, UX/UI or related field

Preferred Qualifications

• 2+ years of Experience supporting Agentic AI, LLM-based or RAG products leveraging AI agent products or frameworks such as Google Gemini, GPT, Claude Anthropic, Grok, Devin AI, AgentForce, Microsoft Copilot Studio, GitHub CoPilot, Google Antigravity, Cursor, Glean, CrewAI
• Knowledge of semantic foundations: KG/ontologies, agent orchestration, hybrid retrieval, governance-by-design
• Experience with model evaluation
• End-to-end digital transformation or product delivery experience on a cross-functional team in a global organization
• Experience with tools and frameworks such as Prometheus, Grafana, OpenTelemetry, ServiceNow, or Runbook Automation platforms
• Proficiency with Product Management and Collaboration tools: Figma, Jira, Confluence, Notion, SharePoint, Excel
• Ability to translate technical complexity into business value
• Cultural Competency working across Chinese, American, Desi, European, and South American cultural contexts, ensuring messages are communicated with clarity and tact
• Bilingual proficiency with Mandarin and English is a plus

The base salary budgeted range for this position is $96-126k. Individuals may also be considered for bonus and/or commission. This is a remote position that will have core working hours in EST.

Lenovos various benefits can be found on www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected application deadline for this position is February 2, 2025. This applies to both external and internal candidates.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Research, Analyst, and Information Technology

Industries

IT Services and IT Consulting

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