Job Details

Operations Manager

The Operations Manager at NMS serves as the vital link between field operations and business administration. In this role, you will oversee the full lifecycle of Environmental Services (EVS), moving seamlessly from high-level financial analysis to granular vendor management.

You are responsible for the financial integrity of the divisionmanaging everything from monthly revenue entry and inventory control to complex A/R billing and contract reviews. Beyond the numbers, you serve as a technical mentor, ensuring that managers are supported, new hires are onboarded correctly, and operational software systems run without interruption.

Responsibilities

• Review and analyze weekly numbers and generate labor reports to ensure operational efficiency.
• Assists in ensuring a safe working environment throughout the facility for all employees by complying with all company safety and risk management policies and procedures.
• Assists in monitoring employee productivity.
• Responsible for orientation and training of employees.
• Performs day-to-day assignments in addition to lead duties.
• Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
• Takes an interest and initiative in the development of the facilities team.
• Participate in regular safety meetings, and safety training. Apply all applicable OSHA requirements to all assigned work. Reports all accidents and injuries in a timely manner.
• Enter monthly revenue for EVS units, manage journal entries, perform "true-ups," and handle unbilled accounts.
• Lead unit financial reporting, including "Flash" reviews and Esker-based reporting for EVS, K-12, and Higher Ed sectors.
• Collect, process, and review all EVS inventory monthly, ensuring all data is accurately reflected in Adaptive Insights.
• Oversee new account setups, manage billing inquiries, and process all EVS-related invoices.
• Review contracts for term dates and rates while managing rentals, utilities, and leases for EVS and K-12 units.
• Manage billing and conduct client research to track and resolve past-due invoices.
• Oversee the processing of work orders specifically for the EVS Department.
• Facilitate new onboarding, including paperwork and training as needed.
• Maintain employee setups for new hires and transfers within the TCP (TimeClock Plus) system.
• Provide direct support to EVS Managers and generate miscellaneous reports for the Director of Operations and Area Managers.
• Used for weekly number analysis and monthly revenue/inventory data entry.
• Required for invoice processing and troubleshooting operational issues, such as resolving GL code errors.
• Utilized for advanced departmental reporting.
• Ability to work effectively both independently and as a collaborative team player.
• Proactive in troubleshooting system issues to prevent operational delays.
• Other duties as assigned and qualified for.

Qualifications

• High school diploma, or GED equivalent.
• A minimum of 3 years of operations experience, at least one year experience that evidences a working knowledge of cleaning equipment and general cleaning processes.
• Must also have at least one year experience in a supervisor, manager or in an equivalent leadership role.
• A Valid driver's license and an acceptable driving record for the past 3 years to be eligible under NMS' vehicle insurance policy.
• Must have reliable transportation to work at various job locations when needed on the job. Mileage will be reimbursed as per the mileage reimbursement policy.
• Intermediate computer skills in Microsoft Office (Word, Excel, PowerPoint and Outlook) and the ability to type at least 45 WPM.
• Must be fluent in speaking, reading, and writing English.

Background Requirement: Level One: An individual is ineligible to work in any position that has Regular Contact With or Control over Children, Dependent Adults or Vulnerable Persons if the individual has been convicted of:

• One or more felonies and/or two or more misdemeanors of Crimes Against Persons and/or Crimes of Violence.
• Any Crime against a Child, Dependent Adult or Vulnerable person, regardless of its classification as a felony, misdemeanor, or other type of offense.
• Any Sex Crime, regardless of its classification as a felony, misdemeanor, or other type of offense.
• Murder.

Applicants must pass a pre-employment drug test, a post offer physical assessment and a criminal background check.

Working Conditions and Physical Requirements

Weather: Indoors and Outdoors, frequently exposed to outdoor weather conditions.

Noise level: Moderate to Loud.

Description of environment: Environment will vary based on the facility assigned to.

Physical requirements: Employee is required to lift and/or move up to 50 lbs. Frequently to constantly required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.