Job Details

Join a critical leadership role supporting Alaska Medicaid operations as the Data Entry and Mailroom Supervisor. In this position, you will oversee high-volume document preparation, mailroom processing, and scanning workflows that directly impact service accuracy, timeliness, and compliance for one of the state's most essential healthcare programs. This role is ideal for an experienced supervisor who thrives in fast-paced, process-driven environments, excels at motivating teams, and is committed to operational excellence. You will shape daily production outcomes, drive quality standards, and ensure the seamless movement of sensitive and mission-critical documentation.

WORKSITE: 3201 C ST, STE 200,Anchorage, Alaska (In-Office)

WORK SCHEDULE: Full-Time, Standard Business Hours

PAY RATE: $28.00 - $35.00
WHAT WE OFFER

• Paid sick leave based on state regulations after 90 days of employment
• Medical, dental, and vision coverage after a waiting period (60% paid by Fortuna)
• Free TeleMedicine and Mental Health support for all employees and their families
• Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short-Term Disability

WHAT YOU'LL DO

• Manage daily operations of Data Entry and Mailroom teams supporting Alaska Medicaid
• Oversee document preparation, screening, sorting, batching, and scanning workflows
• Supervise the full scanning process from intake through quality assurance
• Monitor courier operations and vehicle use
• Maintain inventory of envelopes, forms, and supplies for internal and vendor usage
• Track and report daily/weekly inventory statistics
• Perform HR-related functions for Mailroom personnel
• Assess operational backlogs and identify root causes
• Prepare documentation for storage and retention
• Serve as a mentor and leader to Data Entry and Mailroom staff
• Monitor equipment performance, identify issues, and coordinate maintenance with Admin and Vendors
• Ensure adherence to service agreements and performance expectations
• Develop and maintain Standard Operating Procedures across assigned areas
• Provide Quality Control oversight and report issues to leadership
• Collaborate with leadership and account teams to share operational data and insights
• Ensure staff training requirements are met and implemented effectively

WHAT YOU'LL BRING

• Minimum of two years of supervisory experience
• Demonstrated experience training and mentoring staff
• Strong organizational skills with the ability to prioritize work independently
• Ability to work collaboratively and independently
• Strong communication skills and interpersonal effectiveness
• Proficiency in time management and maintaining operational accuracy

Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools.

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