Job Details

Position Overview

Denali Staffing Group is assisting our client in recruiting a Assistant Box Manager.

Assistant Box Office Manager is to be the main supervisor between customer service agents and box office management. They directly supervise customer service agents during the day and event shifts and are readily available to assist staff.

Applicants that may not have all the experience outlined, but have a willingness to learn, are encouraged to apply.

Job Duties

Manage Box Office Operations

• Foster positive relations with event presenters, patrons, and the public
• Assist patrons in purchasing tickets and troubleshoot their needs via telephone and/or online chat.
• Implement and enforce ticketing policies and procedures
• Maintain events on computerized ticketing systems
• Resolve client and customer challenges
• Troubleshoot technical issues

• Train, supervise and support sales associates
• Oversee and guide sales associate staff through performance of daily duties and special projects
• Perform shift double checks and reconcile staff receipts at shift end
• Produce and distribute weekly box office staff schedule

• Assist event presenters through ticketing process, including quality assurance
• Fulfill presenter ticketing requests
• Coordinate day of show ticketing and reporting needs

• Reconcile daily box office audits as needed
• Work a flexible schedule including nights and weekends
• Attend regular meetings
• Contribute to periodic ticket department meetings
• Special projects as assigned

• High School Diploma is required, college degree or professional work experience in field/related field is required.
• 2 or more years of experience in a ticket office or customer service environment preferred.
• 2 or more years of experience supervising a crew of 5 or more staff, preferred.
• Working knowledge of Microsoft Office Suite and comfort with software management is required