Job Details

Job Title

Alaska Railroad Corporation Crew Resource Coordinator

Job Description

Purpose of Position: Coordinates train crew resources and terminal support to ensure adequate crew coverage for train and engine service at all Railbelt locations.

Duties and Responsibilities: Coordinates all train crew dispatching activities to ensure adequate personnel are assigned to all train operations. Train crew staff size varies seasonally from approximately 130 to 160 employees. Posts job availability and work assignments, bidding and bumping based on seniority and qualifications, travel support (hotel, airline, ground transportation arrangements), determining crew availability (vacation and sick time, rested status, training), managing the extra board and scheduling rules testing and physicals. Responds to inquiries from employees regarding assignments and potential for assignments. Uses automated DB Launcher Crew Dispatch system, manual lists and reports, and wall display to track pertinent information regarding crews. Responsible for maintaining and entering current information such as start times, tie up and deadhead times, project codes, pay rates and leave status into automated systems.

May perform Timekeeper/Transportation duties as assigned per that position description.

Contributes to team by accomplishing related tasks as needed.

Factors

Factor 1 - Knowledge Required: Knowledge of payroll procedures and timekeeping functions is required. Must have a thorough knowledge of the UTU union agreement, and UTU contract bidding and bumping system to include seniority rosters. Must have knowledge of organizational functions, and thorough and comprehensive knowledge of the Transportation Department. Requires computer literacy in operating a personal computer using word processing, spreadsheet, and database management systems such as Word and Excel. Ability to perform basic math computations and skill in operating a 10-key machine. Must be able to work and make critical decisions independently. Must have excellent communication and interpersonal skills to deal tactfully and courteously with employees. Must be able to drive a motor vehicle and have a valid driver's license.

Factor 2 - Supervisory Control: Works under the general supervision of the Manager, Crew Resources. Works independently with a minimum of supervision in performance of a full range of work assignments varying from routine to complex, depending on the daily operations of the ARRC. Completes work is reviewed from the standpoint of expected results and/or complaints and feedback from customers.

Factor 3 - Guidelines: Guidelines are established by DOT, FRA, ARRC policies and procedures, 49 CFR, Emergency Response Guidebook, ARRC general orders, timetables and operating circulars, RMI system manual; Union Agreements, and software operating manuals. Some crew dispatch guidelines have gaps or are incomplete, and must use considerable judgment and experience in interpreting and applying procedures. Significant deviations are referred to the supervisor.

Factor 4 - Complexity: While some procedures are defined, there are numerous alternative applications dependent on varying circumstances and situations. In areas where procedures are not defined, must use experience to determine most appropriate approach to deal with situations. Must be able to use judgment in analyzing the situation and determining the best approach or method to use in completion of assignments. Rapidly changing situations may require incumbent to re-evaluate actions taken and new decisions to be made. Requires performing a variety of duties simultaneously, while adhering to strict time limits.

Factor 5 - Scope and Effect: Work has direct impact on railroad operations, finances, and in the execution of operating plans in the areas of crew resource management and terminal operations. Must project a positive image of the ARRC to all customers. Promptness and accuracy could impact other employees, the corporate operations and budget, railroad customers, the environment, and the general public. Failure to comply with union contract provisions result in financial penalties for the ARRC.

Factor 6 - Personal Contacts: Various contacts are made in person, via telephone, fax, and email with internal customers (Marketing and Customer Service, Engineering, Accounting, Transportation, train crews).

Factor 7 - Purpose of Contact: To obtain, clarify, and provide information, resolve problems, answer questions, coordinate work efforts, and provide a variety of services. The contacts ensure efficient terminal operations, maximize coordination of work efforts with terminal superintendents, train crews, and other ARRC departments, and provide accurate information and services to all customers.

Factor 8 - Physical Demands: Work is primarily sedentary.

Factor 9 - Work Environment: General office setting; Work must be performed on a 24/7 basis, therefore, employees must work varying work days and shifts. The volume of work creates a stressful environment, as multiple activities must be done simultaneously under tight deadlines.

Minimum Qualifications

Required: High school diploma or GED equivalent, Three years of general office experience, Valid drivers license and ability to drive a motor vehicle, Requires computer literacy in operating a personal computer using word processing, spreadsheet, and database management systems such as Word and Excel, Ability to perform basic math computations and skill in operating a 10-key machine, Ability to type 25 words per minute, Have excellent organizational, communication and interpersonal skills, Ability to deal tactfully with internal and external customers, Ability to work variable and non-standard shifts, holidays, and weekends

Preferred: One year of experience in dispatching or transportation logistics, Experience with payroll procedures and timekeeping is preferred.

Additional Required Information

Please include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE and/or RESUME. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.

IF you are selected for an interview, then you MUST be able to submit a copy of a current driving record that reflects the past three (3) years of driving history.

Alaska Railroad Corporation Benefits: The following briefly describes the main benefits available to regular employees of the Alaska Railroad Corporation. Actual benefits differ by bargaining unit. Retirement Plans: ARRC Pension Plan Participation is mandatory. You are automatically enrolled in the Plan when you meet the eligibility requirement of your bargaining unit. Employees contribute 9% of their Earnings on a pre-tax basis. The Railroad is exempt from participation in Social Security; however, Medicare Tax is withheld. Participants vest with 5 years of eligible Vesting Service which entitles one to receive a pension benefit at retirement age. Tier 2 Description (Employees hired after July 1, 2015): Normal Retirement Age is age 65, however, the plan allows one to retire as early as age 60. The formula for a monthly Normal Retirement Benefits is 2% x Final Average Earnings x all Credited Service. Early retirement, survivor and disability benefits are available for vested participants. 401(k) Tax Deferred Savings Plan Participation is optional. You may enroll once you meet the eligibility requirement of your bargaining unit. Depending on the bargaining unit, there may be an employer match. 457 Deferred Compensation Plan Participation is optional for non-represented employees.

Insurance and Flexible Spending Plans: All plans are optional except the RR Dental Plan for bargaining unit employees. Health Insurance Plan: A comprehensive health insurance plan, self-insured by the ARRC and administered by Premera Blue Cross Blue Shield of Alaska. Coverage is also available for the employee's spouse and dependent children. ARRC and the participant share the premium cost. Bargaining unit employees are eligible after 90 days, and non-represented employees are eligible as of the date of hire. The Railroad offers a Preferred Provider Organization plan (PPO Blue Essentials) and a Consumer Directed Healthcare Plan with a Health Saving Account (Gold Essentials). The Plans have the following features. The Railroad also offers two dental plans. The Railroad National Dental for represented employees. The Alaska Railroad Optional Dental Plan for both represented and non-represented employees.

Paid Leave & Holidays: Vacation Leave accrual per bi-weekly pay period: Represented Employees 0-3 Years of Service = 4 Hours >3-15 Years of Service = 6 Hours >15 Years of Service = 8 Hours Non-Represented Employees 0-3 Years of Service = 6 Hours >3-15 Years of Service = 8 Hours >15 Years of Service = 10 Hours Sick Leave: accrues at 4 hours (Represented) or 2 hours (Non-Represented) per pay period. 11 Paid holidays