Job Details

Job Description
Please note that for the first six calendar days of this posting, it is only open to ARW represented employees. If, during the initial six days, which ends on December 10, 2025, a qualified ARW represented employee(s) applies, it shall be awarded in accordance with Section 52.06 of the ARW Collective Bargaining Agreement (CBA). If there are no successful ARW represented bidders, this posting shall be extended to December 16, 2025, and will be considered open to all other applicants.
PURPOSE OF POSITION:
Responsible for a wide variety of freight logistics functions, revenue generation, and data analysis in support of ARRC Freight Customers and departments such as Freight Marketing, Accounting, Transportation, and Mechanical. This position coordinates the complete cycle of customer freight movements transported by rail, from origin to destination.
The incumbent manages tracking, waybilling, processing of bills of adding and manifests, customer communication, auditing freight charges, and calculating ancillary charges. This position serves as a liaison between external customers and internal stakeholders to ensure efficient service delivery. It also ensures adherence to regulatory requirements (FRA Title 49 CFR, AAR, and EPA), supports issue resolution, and proactively communicates service changes and disruptions.
Duties and Responsibilities:
Maintains strong relationships with customers by responding to inquiries and complaints in a timely and professional manner. Uses the Transportation Management System (TMS) to accurately document and track all freight transactions. Prepares and relay clear customer work requests and switching instructions to Terminal Supervisors. Serves as the primary point of contact with customers by phone, email, and in person regarding shipments. Coordinates intermodal services (COFC/TOFC) across terminals and manage daily TOFC capacity and customer allocations. Prepares waybills for inbound, outbound, and local shipments. Collaborates with internal departments (Accounting, Marketing, TOFC, Mechanical, Transportation) to resolve issues and enhance service quality. Reviews and analyze data to solve customer problems and provide solutions. Create and distribute scheduled and ad hoc reports for internal and external stakeholders.
Ensures compliance with hazardous materials regulations; properly document and archive hazmat documentation. Process and verify accuracy of customer shipment data. Audits TMS entries to validate correct revenue charges. Works with Freight Accounting to ensure accurate revenue recognition and application of ancillary charges. Provides tariff rates and charge schedules to customers. Enters contract agreement rates and document daily, weekly, and monthly revenue for various services (e.g., storage, switching).
Assists in documenting departmental processes and procedures to improve efficiency. Communicates effectively with colleagues to ensure operational continuity. Provides timely feedback to management on service issues or customer concerns.
Audits and log TOFC trailers stored in the yard and document those loaded to railcars. Report any unsafe conditions to appropriate personnel. Supports other team tasks and perform additional related duties to meet department goals.
FACTOR 1: Knowledge Required
Understanding of freight logistics, tariffs, price publications, accounting procedures, hazardous materials regulations, and AAR guidelines. Experience with Transportation Management Systems and revenue billing systems. Familiarity with ARRC operations and interdepartmental coordination. Strong analytical, organizational, and communication skills. Intermediate proficiency in MS Office Suite (Word, Excel, Access, PowerPoint). Ability to compile data, create reports, and manage documentation. Knowledge of proper grammar, punctuation, and professional communication. Typing speed of at least 40 WPM preferred. Must hold a valid driver's license and be capable of operating a motor vehicle.
FACTOR 2: Supervisory Control
Reports to the Manager, Freight Customer Service. Works independently on routine to complex assignments. Work is reviewed based on results, accuracy, compliance, and customer feedback. Refers unresolved or non-routine issues to the Manager.
FACTOR 3: Guidelines
Work is governed by DOT, FRA, FTA, AAR, EPA, and ARRC policies. Additional references include Tariffs, TMS manuals, 49 CFR, and Hazmat regulations. The incumbent must exercise judgment in situations where procedures are not clearly defined.
FACTOR 4: Scope and Effect
The role significantly impacts ARRC operations, revenue, and service execution. Accuracy is critical to avoiding regulatory penalties and ensuring positive customer experiences. Confidentiality must be maintained when handling proprietary information.
FACTOR 5: Personal Contacts
Regular contact with ARRC staff, vendors, consultants, and the public. Requires professionalism, strong interpersonal skills, and effective communication under pressure.
FACTOR 6: Physical Effort
Work is primarily sedentary with frequent use of a computer. Occasional outdoor work is required for trailer inventory.
FACTOR 7: Working Conditions
Primarily office-based with some exposure to outdoor conditions. Must work effectively under deadlines and time-sensitive tasks. Requires strong multitasking and time management skills.
Minimum Qualifications
* High school diploma or GED required.
* Associate degree or relevant logistics experience preferred.
* Two years of administrative or clerical experience required.
* Experience in transportation, logistics, or freight operations preferred.
* Experience with TMS or database systems highly preferred.
* Advanced computer skills (Word, Excel) required.
* Experience with hazmat documentation or handling preferred.
* Excellent communication, organization, and time management skills.
* Able to type 40 WPM preferred.
* Valid driver's license required.
* Availability to work a non-standard schedule in a 24/7 operation.
The above reflects only the more significant details for the performance of the job and is not intended to be all inclusive.
Additional Required Information
Please be sure to include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.
IF you are selected for an interview, then you MUST be able to submit a copy of a current driving record that reflects the past three (3) years of driving history.
The State of Alaska DMV Driving Records are available online:
Contact Information
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-###-#### (toll free) or (907) ###-#### if you are located in the Juneau area. Requests for information may also be emailed to ...@alaska.gov.
For applicant password assistance please visit:
Alaska Railroad Human Resources Department
E-Mail: ...@akrr.com
Mailing Address: P.O. Box 107500, Anchorage, AK 99510-7500
Street Address: 327 West Ship Creek, Anchorage, AK
Fax Number: (907) ###-####
Alaska Railroad Corporation is an equal opportunity employer
Alaska Railroad Corporation Benefits
The following briefly describes the main benefits available to regular employees of the Alaska Railroad Corporation. Actual benefits differ by bargaining unit.
Retirement Plans
ARRC Pension Plan - Participation is mandatory. You are automatically enrolled in the Plan when you meet the eligibility requirement of your bargaining unit. Employees contribute 9% of their Earnings on a pre-tax basis. The Railroad is exempt from participation in Social Security; however, Medicare Tax is withheld. Participants vest with 5 years of eligible Vesting Service which entitles one to receive a pension benefit at retirement age.
Tier 2 Description (Employees hired after July 1, 2015)
Normal Retirement Age is age 65, however, the plan allows one to retire as early as age 60. The formula for a monthly Normal Retirement Benefits is 2% x Final Average Earnings x all Credited Service.
Early retirement, survivor and disability benefits are available for vested participants.
401(k) Tax Deferred Savings Plan - Participation is optional. You may enroll once you meet the eligibility requirement of your bargaining unit. Depending on the bargaining unit, there may be an employer match.
457 Deferred Compensation Plan - Participation is optional for non-represented employees.
Insurance and Flexible Spending Plans
All plans are optional except the RR Dental Plan for bargaining unit employees.
Health Insurance Plan
A comprehensive health insurance plan, self-insured by the ARRC and administered by Premera Blue Cross Blue Shield of Alaska. Coverage is also available for the employee's spouse and dependent children. ARRC and the participant share the premium cost. Bargaining unit employees are Eligibility after 90 days, and non-represented employees are eligible as of the date of hire.
The Railroad offers a Prefered Provider Organization plan (PPO Blue Essentials) and a Consumer Directed Healthcare Plan with a Health Saving Account (Gold Essentials). The Plans have the following features.
The Railroad also offers two dental plans.
The Railroad National Dental for represented employees.
The Alaska Railroad Optional Dental Plan for both represented and non-represented employees.
Paid Leave & Holidays
Vacation Leave -accrual per bi-weekly pay period:
Represented Employees
0-3 Years of Service = 4 Hours
>3-15 Years of Service = 6 Hours
>15 Years of Service = 8 Hours
Non-Represented Employees
0-3 Years of Service = 6 Hours
>3-15 Years of Service = 8 Hours
>15 Years of Service = 10 Hours
Sick Leave: accrues at 4 hours (Represented) or 2 hours (Non-Represented) per pay period.
11 Paid holidays
For additional information regarding these benefits, please go to www.alaskarailroad.com
01
Do you have a high school diploma or GED equivalent?
* Yes
* No
02
Does your work history clearly demonstrate two years of administrative or clerical office experience?
* Yes
* No
03
Do you have excellent communication, organization, and time management skills?
* Yes
* No
04
Do you possess advanced computer skills (Word, Excel)?
* Yes
* No
05
Are you able to work a non-standard schedule in a 24/7 operation?
* Yes
* No
06
Do you have a valid driver's license? AND Does your current three-year driving record reflect TWO OR LESS violations AND no Driving Under the Influence (DUI) convictions within the last three years?
* Yes
* No
07
Are you able to perform this position's duties with or without reasonable accommodations?
* Yes
* No
Required Question
Employer State of Alaska
Address PO Box 110201
Juneau, Alaska, 99811
Phone (800) ###-#### (Statewide toll-free number)
(907) ###-#### (Juneau and out-of-state callers)
Website