Job Details

Front Office Supervisor

Aloft Anchorage is looking for a dynamic Front Office Supervisor who loves creating standout guest experiences and leading with energy, professionalism, and positively outrageous service. If you thrive in a fast-paced environment, enjoy supporting and developing a team, and take pride in smooth front desk operations, this is the role for you.

What You Will Do

As our Front Office Supervisor, you will help ensure every guest interaction from arrival to departure feels effortless, warm, and memorable. You will greet guests with a friendly, genuine presence and support your team in delivering top-notch service.

Guest Experience and Service

You will welcome guests with professionalism and an upbeat attitude. You will ensure the front desk team delivers outstanding service and resolve guest concerns quickly while remaining calm and confident. You will share accurate information about the hotel, local attractions, and on-site amenities.

Leadership and Operations

You will train, coach, and guide front desk associates on check-in and check-out procedures and guest service expectations. You will supervise daily shift operations, support front office administrative tasks, help create schedules, and assist with ordering supplies. You will maintain strong communication with all departments and team leaders.

Administrative and Technical Responsibilities

You will complete guest check-ins and check-outs using the property management system, process payments and credits accurately, ensure folios and reports are correct, and provide clear documentation. You will respond promptly to calls, emails, and guest requests and serve as Manager on Duty during nights and weekends.

What We Are Looking For

We are looking for someone with at least one year of hotel front desk experience. Leadership experience is preferred. You should be confident in your communication skills and have a natural ability to stay calm and solution-focused during busy or stressful moments. We value strong multitasking and time-management skills, a positive customer-service mindset, and the ability to work well with a variety of personalities.

You should be comfortable standing for long periods and lifting items as needed. You will need to be familiar with computers and comfortable learning hotel systems. We are looking for someone who works well both independently and as part of a team.

Flexibility is important. You must be able to work nights, weekends, holidays, and varying shifts.

Why You Will Love Working Here

The Benefits of Being Part of Our Team!

Medical, dental, and vision coverage

Life insurance

Paid personal time off

401k retirement plan

Leadership and management training programs

A clear and exciting path for your future

Discounted room rates

A fun and supportive work environment

Access to voluntary benefits including pet insurance, cell phone discounts, and travel and wellness programs

Physical and Work Environment Requirements

This role requires standing, bending, stooping, and occasional lifting. You will be working in a high-energy hospitality environment that operates around the clock. Reasonable accommodations can be provided when needed.

About Us

JL Hospitality Management is committed to providing a safe, inclusive, and positive workplace for all associates. We operate every day and around the clock, and all associates are expected to maintain a professional and hospitable atmosphere.

We are proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, ancestry, age, sex, sexual orientation, gender identity, marital status, physical or mental disability, military status, or any other protected category.