Job Details

Assistant Manager, Quality Assurance Housekeeping

Department: Rooms Division

Employment Type: Seasonal - Full Time

Location: Holland America Denali Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

As the Quality Assurance Housekeeping Assistant Manager, you are the guardian of excellence across our properties. With a sharp eye for detail and a passion for perfection, you ensure every room, hallway, and common space meets the highest standards of cleanliness, comfort, and safety. Supporting the iconic partnership between Holland America Line and Princess Cruises, you help deliver an unmatched Alaska experience—where adventure meets luxury. You lead by example, coach with care, and collaborate across teams to uphold the quality that keeps guests coming back. In this role, your impact is seen, felt, and remembered in every guest's stay.

RESPONSIBILIES

• Addresses outstanding quality issues with attendants.
• Completes room inspections when needed.
• Inspects VIP rooms before noon according to our Housekeeping VIP process.
• Inspects areas of public space as assigned and assists Public Areas with best practices.
• Assists with Audit preparation/performs safety inspections.
• Assists with seasonal deep cleaning.
• Assists with carpet/upholstery cleaning.
• Assists with disinfecting affected rooms.
• Assists with OXIVIR quality control inspections based on current sanitation level.
• Reports any maintenance issues in guest rooms/public/employee areas.
• Maintains open communication with management staff to ensure quality service is being provided and reports all challenges that may occur.
• Assists management team with training.
• Trains housekeeping staff for maximum productivity and standards of efficiency.
• Responsible for accepting supply deliveries and transporting them from warehouse to Housekeeping storages around property.
• Organizes/maintains all housekeeping storages.
• Delivers supplies from HK storages to Building Closets once per week.
• Prepares weekly inventories on supplies.

REQUIREMENTS

• Minimum one year of experience in a supervisory position related to the hospitality industry preferred inspector experience.
• Must be able to read and write to understand policies and procedures.
• Must be able to follow, understand and develop own routine and follow through on a daily basis with minimum supervision.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H‑2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to prioritize work, and maintain attention to time constraints, while working in a team or group environment. You must also have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, and supervise and manage staff.
• Ability to work in a fast‑paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

BENEFITS

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.