Job Details

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the world. The crucial information derived from our tests, instruments and informatics systems is often the first step in patient‑care decision making for hundreds of health conditions, from heart attacks to blood disorders, infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit – an affordable and convenient path to earning a bachelor's degree.
• A company recognized as a great place to work in dozens of countries and named one of the most admired companies by Fortune.
• A company that is recognized as one of the best big companies to work for, with strong diversity, working mothers, female executives and scientists.

The Opportunity

The territory covers Pacific Northwest, Washington State, Seattle, Spokane. Majority of the business is in Washington State. Qualified candidates must currently live in Washington, Idaho, Alaska, Montana or Wyoming area. Travel up to 40%.

What You'll Work On

Responsible for implementing and maintaining the effectiveness of the quality system. Guides, coaches, and directs a staff engaged in providing direct service and support to Abbott's Diagnostics Division customers or other clients. Promote ADD product and image by providing superior service and support to the customer.

Core Job Responsibilities

• Apply an understanding of diagnostics systems and products and how they operate in customer environments to ensure adequate support and service.
• Utilize the documentation and information processes in ADD and understand the requirements of the quality system to ensure records and data are properly collected and maintained.
• Operate within the constraints of the financial budget; produce data to help support the development of the budget.
• Provide technical direction to staff.
• Assure availability of advanced technology to area of operations and that people are trained and familiar with the applications required for their jobs.
• Understand trends in the industry to make recommendations for improvement in our operations and define the requirements for improved operations.
• Maintain an awareness of customer issues and provide recommendations on emerging trends.
• Implement processes and procedures to support business objectives.
• Prepare reports and track product complaints and reliability, make recommendations to improve service and support.
• Serve as role model for subordinates, coach, and mentor staff to enhance professional development.
• Complete performance reviews and assist with development planning for individuals within the group. Assume that unit goals and objectives are communicated.
• Build an effective team, motivate, and inspire staff; assess team performance.
• Make staffing decisions appropriate for the project.
• Administer and provide input to reward and recognition programs.
• Frequent interaction with customers, field service/support personnel, and local sales staff to determine appropriate selling and service tactics.
• Maintain a positive working environment. Ensure open communication and problem resolution occur in a positive manner.
• Negotiate with customers to resolve service issues and improve relationships.
• Ensure adequate two‑way communication with service, support, and sales districts to coordinate appropriate support levels.
• Analyze departmental issues, use industry, technical and product knowledge to solve problems and resolve operational issues, and provide adequate data to define issues.

Position Accountability / Scope

Operate within the constraints of the FDA and other regulatory agencies, ensuring no violations occur. Interview and select candidates to meet specific needs. Ensure that positions are filled in a timely manner with qualified candidates. Provide input to departmental budgeting and planning. Identify projects and resource requirements to assist in projecting financial needs. Achieve the objectives of the financial plan.

Required Qualifications

• Knowledge of regulations and standards affecting IVDs and Biologics.
• Bachelor's degree with 4‑5 years' customer support experience preferably in the diagnostics industry or in a lab environment, or equivalent combination of education and work experience.

Preferred Qualifications

• Biomedical background is a plus.
• Diagnostics experience.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

The base pay for this position is $111,300.00 – $222,700.00.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law – English – Español.