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CRM Continuous Improvement Manager - Salesforce (Remote)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

To head the delivery, adoption, and continuous improvement of CRM transformation initiatives across Segment and Business Units. This role combines program/project management discipline with a focus on aligning business processes and driving Salesforce adoption to enable Commercial Excellence.

Program & Project Management

• Drive project planning, scope definition, timelines, and prioritization for CRM initiatives.
• Maintain project charters, RAID logs (risks, actions, issues, decisions), and status reporting cadence.
• Coordinate across Segment, Business Units, and vendors to ensure on-time, in-scope delivery.
• Facilitate Steering Committee meetings and ensure stakeholder alignment on priorities and progress.
• Integrate change management into delivery cycles, ensuring readiness and adoption are planned from the start.

Process & Adoption Management

• Partner with Business Units to document sales and customer-facing processes and translate them into CRM requirements.
• Identify synergies and overlaps across units to drive harmonization and prioritization of enhancements.
• Own the CRM adoption framework define KPIs, measure usage, and surface adoption gaps to the Leadership Team (LT).
• Manage the backlog of CRM enhancements in partnership with IT and BU stakeholders.
• Develop reporting and dashboards to monitor adoption and highlight areas for coaching or enablement.
• Advocate Salesforce as the customer hub by ensuring activity capture, customer insights, and process alignment.

Background

• 710 years of experience in program/project management, CRM transformation, or sales operations.
• Strong knowledge of Salesforce capabilities and ability to bridge business needs with technology solutions.
• Proven ability to drive adoption and behavior change in global, matrixed organizations.
• Excellent stakeholder management and facilitation skills; able to align diverse groups around common goals.
• Strong communication and presentation skills, with the ability to engage both senior LT and frontline teams.

Success in this role looks like:

• Consistently delivering CRM initiatives on time, in scope, and with high adoption.
• Clear alignment of CRM capabilities with business processes across BUs.
• Measurable improvement in CRM adoption metrics and usage of Salesforce as the single source of truth.
• Strengthened collaboration between Segment, BUs, and enabling functions (Sales Ops, CIO, Commercial).

ABOUTTE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more.

COMPENSATION

• Competitive base salary commensurate with experience: $128,000 - $185,000 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Location: Troy, MI, US, 48048

Travel: 10% to 25%

Alternative Locations: Remote

Nearest Major Market: Detroit