Job Details

Position Summary

The Mountain Host provides warm, friendly, and immediate greetings. Provides a first point of positive contact between Hilltop Ski Area and our guest(s)

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Greeting and informing guests on the business information relating to Hilltop Ski Area
• Answering customers complaints or inquiries; treating guests in a manner to ensure their complete satisfaction.
• Helps to enforce Hilltop alcohol policy as it regards to AMCO and Municipal regulations
• Demonstrates and role models proper PPE requirements as needed.
• Cleans debris off of tables and floors.
• Keeping trash bins emptied.
• Vacuums the lodge as needed.
• Clean bathrooms as needed.
• Keeping water container filled.
• Interacting with guests coming in and as they leave, ensuring a positive park experience, enthusiastically promoting all programs and events.
• Assist all other departments as needed, to improve customer experience.
• Performing other duties as assigned
• Promotes and exemplifies a culture of exceptional guest service, teamwork, innovation, and fun! Works well independently and with others. Enjoys "pitching in" whenever and wherever assistance is needed. Conducts and shows a high level of professionalism. Ensures that guests have a fun, safe, and memorable experience. Asks questions, shares concerns, or gives ideas on innovation and efficiencies that improve both the guests' and employees' experience.
• Works with the Mountain Department to help execute special events as needed.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• MUST BE 21+
• High School Diploma (GED) preferred. Six months to one year of related experience and/or training; or equivalent combination of education and experience
• Must pass a pre-employment background check.
• Must have a current or the ability to acquire a TAPs Certification
• Ability to work in inclement weather on a regular basis for long periods.
• Ability to stay informed of Hilltop events, schedules, trends and conditions.
• Ability to work a flexible schedule: early mornings, split shifts, weekends and holidays.
• Must be a self-starter. Able to be self-directed and able to maximize use of time and resources effectively.
• Excellent communication skills (verbally interacts with management, team members and guests)
• Good verbal and written communication
• Strong organizational skills and ability to multi-task
• Knowledge of workplace safety procedures

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is continuously standing during the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to walk; sit; stoop; bend; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to high.