Job Details

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!

Under limited supervision of the AVP Network Infrastructure, maintain and monitor reliability, performance, and security of the Credit Union's computer systems and networking equipment to ensure corporate productivity. Maintains the security and availability of the systems that are used to serve the member. Evaluates new technology that can be used to provide increased efficiency, productivity or achieve compliance for the organization.

Responsibilities:

• Maintain network by monitoring circuit status and network performance and installing upgrades and patches. Resolves vulnerability assessments in a punctual manner. Monitor network equipment logs to determine impending failures. Authorized to contact vendor (under maintenance agreement) to replace component equipment such as hard drives, circuit boards and network appliances.
• Use network management tools to identify network traffic and recommend solutions to optimize network performance. Troubleshoot and resolve technical issues and cause. Design/plan for expansion or enhancement of network infrastructure.
• Troubleshoot network hardware or software issues. Analyze problem, identify the cause and resolve the problem in a timely manner. Consult with vendor technicians and/or IT leadership when necessary.
• Supports projects: Is a contributing member of various project teams with the possibility of multiple team projects overlapping. Manages time and productivity to ensure projects stay within time and cost constraints. Works effectively with project manager and stakeholders, maintaining communications.
• Maintain users and security controls for local and remote network access.
• Maintain log for patches, upgrades, maintenance and repairs.
• Supports disaster recovery and business continuity: Assist with the ongoing testing of systems and data restores to ensure optimal processes are in place in case of disaster. Participates in routine disaster recovery and business continuity exercises. Replaces network equipment and installs new network equipment as necessary.
• Inventory network support contracts to ensure current licenses are in place.
• Support and participate in continuous improvement activities.
• Represent the Credit Union in a positive professional manner.
• Maintains member and other sensitive information with confidentiality.
• Other related duties as assigned.

Minimum Qualifications:

• 3 to 5 years progressive experience in network support and analysis.
• Solid knowledge of TCP/IP protocols and the OSI model, Windows server suite, exchange network and network security.
• Must have working knowledge and understanding of network architecture.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Excellent verbal and written communication skills.
• Excellent diagnosis and troubleshooting skills.

Preferred Qualifications:

• 2 + years' experience in network management, 5 + years' overall experience in IT field
• Working knowledge of:
  • SD-WAN devices (Silverpeak preferred)
  • Cisco switching and routing
  • VPN and Firewall devices (Cisco ASA and Fortinet preferred)
  • Wireless access points and VPN devices (Meraki preferred)
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end-users.
• Cisco CCNA, Microsoft MCSE ceritification

Education:

• BS Computer Science or equivalent combination of formal education and work experience.

Website: nuvisionfederal.com/careers

Pay scale by applicable geographic location:

• Alaska: Min- $42.84/hr Mid- 53.55/hr Max- $64.26/hr

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc.

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement

Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship.