Job Details

GCI's Performance Management Engineer II will work proactive performance manage and fault detection of all active network systems, business services, and service assurance elements for compliance with KPIs and SLAs. Proactively deliver end-to-end performance monitoring and provide optimal performance that meets user expectations. Ensure seamless collaboration between teams, tools, stakeholders, and processes through continuous feedback loops with engineers, product owners, and business analysts to monitor systems. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Proactive Performance Management: Focus on service level agreements associated with proactive network monitoring, service level compliance, detecting problems and identifying trends. Gather and analyze performance metrics over time, forecast near term demands, identify over/underutilized resources and potential irregularities that may lead to failure or disruptions before service impact occurs. Identify trends in performanc...Engineer, Performance, Management, Communications, Telecommunications, Network