Job Details

Overview

Open to the general public and any current Municipal employee. This is a non-represented position (no union affiliation) and is subject to the current provisions of the Personnel Rules of the Municipality of Anchorage.

DEPARTMENT

Information Technology

HOURS OF WORK

Monday through Friday; 8:00 am to 5:00 pm

LOCATION

City Hall, 632 W 6th Ave, Fourth Floor, Anchorage, AK 99501

Starting pay does not exceed the midpoint of the displayed pay range

To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Position Responsibilities

This position is responsible for processing Information Technology incidents and service requests received via telephone, email, web, and in person. Requests are documented, triaged, and either resolved at the Service Desk or escalated to another ITD resource as necessary. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores service by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. Configures, installs, monitors, and maintains desktop software and hardware. Supports mobile workforce. Works in a team setting, sharing information and assisting others with calls. Performs other duties as assigned.

Qualifications

Experience and Education

High school diploma, GED, or equivalent and five years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.

OR

Associate's degree in Computer Science, or related field, and three years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.

OR

Bachelor's degree in Computer Science, or related field, and one year of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.

Other Requirements

• A valid State of Alaska Driver's License with satisfactory driving record, at time of hire

• Satisfactory Criminal Justice Information System (CJIS) background check within 30 days of hire

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to E-Verify is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

Appointment in this position requires Criminal Justice Information System (CJIS) security clearance and access within thirty (30) days of hire. If the individual selected for this position fails to obtain these clearances and accesses within thirty (30) days of hire, he/she will be terminated.

Submission of a current copy of the applicant's Alaska Driver's License and a current (dated within 30 days from date requested) copy of the Department of Motor Vehicle driving record may be required, documenting an acceptable driving history. Processing fees are the responsibility of the selected applicant. For information on acceptable driving history, please refer to the MOA Driving Conviction Guidelines.

All required certifications and/or licenses must remain current for the duration of employment.

Military Service Interview Preference

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving in the National Guard or organized military reserves who wish to be considered for interview preference must attach proof of current service to the application. Proof can be shown by submission of a statement of service as described in the posting.

The Municipality of Anchorage is an Employer of National Service. Please include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application.

Application Process

Once an applicant selects the "Apply" link, they will be directed to the GovernmentJobs.com website to log into their existing account (or create an account) to submit their application profile. The GovernmentJobs site is not administered by the Municipality of Anchorage. For technical assistance, contact GovernmentJobs customer support at 1-855-###-####.

For general questions regarding Municipal vacancy announcements, contact the Human Resources Department at 907-###-#### during regular business hours (Mon–Fri, 8:00 am to 5:00 pm, Alaska Standard Time).

The MOA is an EO and AA Employer and complies with Title I of the ADA.

For information regarding requests for reasonable accommodations under the Americans with Disabilities Act, contact the MOA ADA Coordinator at 907-###-####.