Job Details

Job Title: Customer Service Representative Job ID: 82389 Location: Anchorage, Alaska - Remote (Must Reside in Alaska) Overview: Company is proud to be on a mission to serve our nation's heroes. In this critical role, you will be on the front lines supporting military populations by delivering exceptional customer service in a fast-paced contact center environment. You will respond to inbound calls, chats, emails, and other correspondence regarding enrollment, claims, referrals, authorizations, and appointments. Bring your passion for serving the military community and your proven customer service skills to support those who serve.

What you will be doing:

• Accurately and professionally respond to healthcare inquiries from beneficiaries and providers via phone, chat, email, or other written communication
• Resolve customer inquiries by taking ownership, using sound judgment, and utilizing available resources to achieve resolution on initial contact
• Meet productivity and performance metrics, including consistent attendance and adherence to your work schedule
• Document all customer interactions in a Customer Relationship Management (CRM) system
• Participate in ongoing training to stay current and fully proficient in handling customer needs
• Maintain regular and reliable attendance

• Accurately and professionally respond to healthcare inquiries from beneficiaries and providers via phone, chat, email, or other written communication
• Resolve customer inquiries by taking ownership, using sound judgment, and utilizing available resources to achieve resolution on initial contact
• Meet productivity and performance metrics, including consistent attendance and adherence to your work schedule
• Document all customer interactions in a Customer Relationship Management (CRM) system
• Participate in ongoing training to stay current and fully proficient in handling customer needs
• Maintain regular and reliable attendance

• High School diploma or GED
• U.S. Citizenship
• Ability to receive a favorable Interim and final adjudicated DoD background investigation
• Minimum 2 years of professional experience in a customer service environment
• Strong verbal and written communication skills
• Comfortable navigating multiple screens or web browsers simultaneously
• Ability to work independently in a remote setting

• Customer service experience
• Contact center experience, including chat messaging
• Military connectedness or experience serving military communities