Job Details

Quality Technician

The Quality Technician is responsible for assisting the Quality and Risk Manager with supporting Quality Assurance and Performance Improvement (QAPI) processes and analyzing risk events/data throughout the Tribe. The purpose of the position is to help monitor and maintain quality assurance processes, procedures and controls to meet established performance, quality, risk and safety regulations/standards.

Essential Functions

• Identifies, manages, and trends data to identify where improvements are needed and areas of success within the organization
• Participates in Quality and Risk functional workgroups and carries out associated annual work plans
• Provides support for clinic/program quality assurance initiatives and performance improvement teams on behalf of the Quality Department
• Implements the Model For Improvement and Plan Do Study Act methodology to drive performance improvement projects
• Participates in the Quality orientation for new employees and in the annual education of staff
• Monitors performance (in relevant areas) according to applicable standards and recommends necessary actions to the Quality and Risk Manager
• Provides support to the Quality/Compliance/Privacy department in conducting surveys, maintaining databases, preparing internal and external documents, and creating reports
• Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance

Working Conditions

Lifting Requirements - Sedentary work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Physical Requirements - Stand or Sit (Stationary position) - Walk (Move, Traverse) - Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position) - Stoop, kneel, crouch or crawl (Position self (to), Move) - Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information) - See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess) - Taste/Smell (Detect, Distinguish, Determine) - Pushing or Pulling - Repetitive Motion OSHA Categories - Category III- Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. Equipment and Tools - Equipment used for job: Computer, fax, scanner, copier and other office equipment. Travel - Local - In-State - Out-of-State - Comments: Travel to different Tribe locations and for training may be required.

Qualifications

Education - Associates Degree or a combination of education and experience in a related field may be substituted for a degree Experience - One year (1) of experience in healthcare - Two (2) years of progressively responsible experience in quality assurance, quality improvement, and/or risk management - Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy to conduct Tribal business Preferred - Knowledge and experience working with cultural diversities Special Skills - Ability to work on several projects simultaneously and under tight schedule - Good oral and written communication skills - Good facilitation and interpersonal skills - Ability to read and understand standard business documentation and accreditation regulations (e.g contract language, grants, CARF standards) - Knowledge of quality assurance and performance improvement practices and principles - Knowledge of data collection and interpretation - Advance knowledge and experience in working with Microsoft Word, Excel, and other software programs - Ability to work independently as well as collaboratively - Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others. Preference shall be given to eligible qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.