Job Details

Network Engineer I

GCI's Network Engineer I will apply engineering principles to multiple sub-groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles. Essential duties and responsibilities at all levels include:

• Ensuring the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.
• Understanding GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security.
• Identifying opportunities for continuous improvement of the current network and/or systems facilities.
• Maximizing performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.
• Maintaining professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.
• Providing detailed reports on network operational status, and milestones related to project completion.
• Capable of remote site support for off-site personnel and customers.
• Coordinating with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors junior engineers and technicians.

Competencies include:

• Accountability: Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• Basic Principles: Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees the Basic Principles. Lead by example on all fronts.
• Communication: Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences. Decision making, problem solving, both technical and procedural. Build and maintain effective working relationships with leadership, peers, customers, and vendors.
• Compliance: Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics.
• Customer Focus: Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers.
• Reliability: Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• Safety & Security: Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Collaboration: Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally.
• Results: Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology.
• MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams.

Additional job requirements include:

• This is an entry level position within the Network Engineer discipline. Must be competent at performing basic engineering calculations, design, and implementation for further review by senior staff.
• Requires close supervision and work is reviewed throughout process/project; supports senior staff and completes tasks on time and within budgeted costs.

Essential duties for this position include:

• Configuring equipment and infrastructure related to a specific technical discipline in support of network operations and projects.
• Supporting and managing escalations.
• Providing remote support for off-site personnel and customers.
• Using network monitoring tools, troubleshooting network and/or system outages and scheduling updates.
• Developing and updating documentation and support materials.
• Providing detailed reports on network operational status, and milestones related to project completion.
• Coordinating with project management and engineering teams on a regular basis and assisting with the design and implementation of new solutions and continual improvement of the current network and/or systems facilities.

Minimum qualifications include:

• High School diploma or equivalent.
• Bachelor's degree in Computer Technologies, Electrical Engineering, or relevant field.
• Minimum of one (1) year experience in the field or related background.

Preferred:

• Experience within the telecommunications industry.
• Other telecom industry or job specific certifications.

Driving requirements:

• This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed.

Physical requirements and working conditions:

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

GCI fosters an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.