Job Details

Call Center Data Technician

Are you looking for a challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Call Center Data Technician to support the National Oceanic Atmospheric Administration (NOAA) NOAA Fisheries Office of Law Enforcement, Fisheries Call Center Operations in Anchorage, AK.

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

The commercial halibut and sablefish fisheries in Alaska began to be managed through an Individual Fishing Quota (IFQ) program by NMFS in 1995. The National Oceanic Atmospheric Administration (NOAA) National Marine Fisheries Service (NMFS) Alaska Enforcement Division (AKD) call center provides timely, confidential and efficient processing and dissemination of critical fisheries data. Data technicians are often the first point of contact that participants of the commercial halibut, sablefish and crab fisheries in Alaska have with the NMFS. As the Call Center Data Technician, you will process incoming data and reports, enter data in various database systems, and to notify officers of violations and provide officers with landing and permit information.

You will:

• Receive and process: IFQ Prior Notices of Landings (PNOL's).
• IFQ, Crab Rationalization and Guided Angler Fishing.
• eLandings Customer Support Calls.
• IFQ Transshipment Authorizations.
• Vessel Monitoring System (VMS) Check-out Reports & Area Vessel Clearance.
• IFQ Departure Reports.
• Violation Reporting Forms.
• Daily Cumulative Production Logs, Daily and Charter Fishing Logs.
• Product Transfer Reports.
• Foreign Fisheries Data.

Key-enter and sight verify of all data received.

Follow all existing procedures, guidelines, and regulations.

Ensure the quality of all data processed.

Meet processing schedules in accordance with the established time frames.

Maintain files of all input documents as required by local procedures.

Request the assignment of priorities by the AKD COR when workloads become excessive.

Inform the AKD COR of all machine malfunctions.

Create Enforcement Reports.

• Generate custom reports from all databases and filing systems they maintain.
• Assist authorized officers in preparing presentations of program reports.

What qualifications do you look for?

• Authorization to work in the U.S. permanently without sponsorship.
• High school diploma or equivalent.
• 2+ years of experience in a call center, helpdesk, or administrative/data support role, ideally in a government or regulatory setting.
• Strong phone presence.
• The ability to communicate fluently, both verbally and in writing, in English.
• Strong data entry skills with high accuracy and attention to detail.
• Familiarity with federal or state fisheries regulations or willingness to learn.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience with database entry, customer relationship management (CRM) software, or government case tracking systems preferred.

We are extra impressed by folks with:

• Knowledge of Alaska fishery regulations.
• Previous law enforcement call center experience (911, police dispatcher, etc.).

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.