Job Details

Overview

Cabin Service Supervisor is responsible for the overall performance and supervision of designated Cabin Appearance Service Agents and Cabin Service Leads. The supervisor safely performs efficient aircraft cleaning processes according to Company and customer policies, oversees cleaning activity of cabin service agents, and ensures comprehensive cleaning of aircraft interiors while delivering exceptional service.

Responsibilities

• Oversee servicing of aircraft and all duties involved with cabin cleaning.
• Provide safe and efficient operations of all cabin cleaning processes on aircraft.
• Ensure thorough aircraft cleaning and follow customer and company training guidelines.
• Ensure compliance with TSA and FAA regulations and policies.
• Complete all required paperwork and required training.
• Train and schedule cabin service personnel as needed.
• Must be able to travel 20% of the time to complete required customer training.
• Miscellaneous duties as assigned by Management.

Qualifications

• Be at least 18 years of age.
• Must be willing to work in inclement weather.
• Effective communication skills.
• Must be a U.S. citizen or show proof of right to work in the U.S.
• High School graduate or GED.
• Possess a valid driver's license.
• Ability to lift up to 50 pounds comfortably.
• Able to fluently read, write, speak and understand English.
• Must be able to handle multiple tasks and perform in a fast-paced environment.
• Must be able to interact directly with airline and customer personnel and work with team to resolve problems and issues that may arise.
• Ability to work under stressful situations and tight time constraints.
• Self-motivated, team player.
• Hours based on operational needs; required to work nights, weekends, holidays, and varying schedules.
• Successfully complete a background investigation, including FBI fingerprints, criminal history, and pre-employment drug test.

Desired Qualifications

• Prior Cabin Appearance Service experience.
• Prior experience in Aviation Industry.

Language Skills

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Draft routine reports and correspondence.
• Speak effectively one-to-one and before groups of customers or employees of the organization.

Math Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Abilities

• Apply common sense understanding to carry out instructions furnished in written, oral, diagram form.
• Deal with problems involving a few concrete variables in standardized situations.
• Physical Demands: moderate. The Cabin Service Supervisor on occasion may lift or move with help up to 50 pounds and constantly lift or move up to 50 pounds. Employees are regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, walk. Employees may be required to climb, sit, and balance. Able to safely ascend and descend stairs. Walk up/down jet bridge stairs at various angles.

The above is not intended to list all possible essential functions or requirements as they are subject to change. The employer reserves the right to revise or change this description. All employees are expected to work varying hours of compensated overtime to accomplish various duties. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.