Job Details

Sr. Software Engineer - Applied AI (REMOTE)

GEICO is seeking an experienced Sr. Software Engineer to join our Unified Communications Service Engineering (UCSE) group and lead the development of cutting-edge AI product development. This role is ideal for candidates with deep expertise in building products powered by AI models, with a particular focus on working with large language models (LLMs).

The Unified Communication Service Engineering team is transitioning disparate customer communication touchpoints into a world class services company by building the foundational voice, chat, text, email and core contact center experiences for sales, service and claims operations used by 20,000 GEICO contact center agents, field adjusters and sales representatives sell, endorse, and service more than 80 million customers and prospective customers.

Position Responsibilities:

• Design and develop product features and core components that utilize LLMs, enhancing product functionality and user experience.
• Lead the integration of AI models into scalable, customer-centric applications, optimizing for usability, responsiveness and efficiency.
• Influence and build vision with product managers, team members, customers, and other engineering teams to solve complex problems for building enterprise-class business applications
• Work with AI researchers, data scientists to improve platform APIs, model quality based on customer feedback.
• Mentor and guide junior engineers in building AI-powered products, fostering a collaborative and high-performance team culture.
• Assist in design sessions and code reviews to elevate the quality of engineering across the organization
• Consistently share best practices and improve processes within and across teams

Qualifications:

• 5+ years of professional software development experience with at least two modern languages such as Java, C++, Python or C# including object-oriented design.
• 4+ years of experience in open-source frameworks
• 3+ years of experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
• 3+ years of experience in building AI/ML products, conversational interfaces particularly with LLMs or similar AI models.
• In-depth knowledge of CS data structures and algorithms
• Strong problem-solving ability
• Ability to excel in a fast-paced, startup-like environment
• Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication)

Nice To Have:

• Contributions to open-source AI frameworks, libraries or a portfolio showcasing applied AI projects.
• Ability to thrive in ambiguity, navigating complex challenges with minimal direction.
• 3+ years of experience with AWS, GCP, Azure, or another cloud service

Education:

• Bachelors degree in Computer Science, Information Systems, or equivalent education or work experience

Annual Salary:$80,000.00 - $215,000.00

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.