Job Details

Overview

Principal Service Engineer, End User Complete

Are you passionate about designing, operating, and improving large-scale endpoint management services? Join our team as a Principal Service Engineer, where youll lead the technical strategy and delivery of solutions using Microsoft Configuration Manager (MCM), Intune, Jamf, Nexthink, and more. Youll partner with engineering, operations, development, and program management peers to deliver resilient, high-quality services that support Providence caregivers and business users.

Providence caregivers are not simply valued theyre invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence supports 100% virtual work for residents located in the following areas:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas: Lubbock
• Texas: Levelland
• Texas: Plainview

Responsibilities and Work Context

This section consolidates the roles focus on design, operation, and improvement of end-user management services, partnership with cross-functional teams, and contribution to service resilience and quality of service expectations. The position emphasizes technical leadership, backlog participation, and data-driven decision making to support live services.

Required Qualifications

• Bachelors Degree in Computer Engineering, Computer Science, Mathematics, Engineering or a combination of equivalent education and experience
• 8 or more years of related experience
• Strong experience in automation related to deployment, recovery, or other manual processes
• Strong experience with n-tier solutions
• Strong experience with resilience modeling (failure mode analysis) and ability to simulate outages for point solutions and platforms (automated and manual)
• Strong experience translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Strong experience leading and representing the Service in backlog discussions and standups to prioritize Live Site requirements
• Strong experience leveraging data and metrics to drive behavior, process, and priority decisions using logic to identify strengths and weaknesses of solutions
• Strong experience in advanced problem solving using systematic procedures and root cause analysis

Preferred Qualifications

• Masters Degree in Computer Engineering, Computer Science, Mathematics, Engineering or a combination of equivalent education and experience
• 8 or more years of end point management experience
• Deep hands-on expertise with administration and troubleshooting of MCM and Intune including hierarchy management, application packaging and deployment, operating system deployment, patching, and co-management features
• Scripting experience using PowerShell, Bash, or Python to automate tasks and API usage for Intune or similar SaaS platforms
• Advanced troubleshooting skills for Windows and macOS, including Windows Performance Toolkit and Sysinternals
• Familiarity with Nexthink or other digital experience platforms
• Experience in a healthcare environment

Salary Range by Location

• AK: Anchorage: Min: $68.33, Max: $116.36
• AK: Kodiak, Seward, Valdez: Min: $71.23, Max: $121.29
• California: Humboldt: Min: $71.23, Max: $121.29
• California: Northern California - Except Humboldt: Min: $79.92, Max: $136.08
• California: Southern California: Min: $71.23, Max: $121.29
• Montana: Except Great Falls: Min: $55.01, Max: $93.68
• Montana: Great Falls: Min: $52.12, Max: $88.75
• Oregon: Non-Portland Service Area: Min: $63.70, Max: $108.47
• Oregon: Portland Service Area: Min: $68.33, Max: $116.36
• Texas Lubbock, Levelland, Plainview: Min: $52.12, Max: $88.75
• Washington: Western: Min: $71.23, Max: $121.29
• Washington: Southwest - Olympia, Centralia: Min: $68.33, Max: $116.36
• Washington: Clark County: Min: $68.33, Max: $116.36
• Washington: Eastern: Min: $60.81, Max: $103.54
• Washington: Southeastern: Min: $63.70, Max: $108.47

Why Join Providence?

Our best-in-class benefits are designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of Know me, care for me, ease my way. We support you so you can support others. We provide best-in-class benefits and foster an inclusive workplace where diversity is valued and everyone is essential, heard and respected. Our 120,000 caregivers serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.

The base pay range is listed; additional compensation may be available, including shift differentials, standby/on-call, overtime, premiums, and bonus opportunities.

Providence offers a comprehensive benefits package including health care, retirement plan with employer matching, time off, voluntary benefits, and well-being resources. Learn more at the benefits page.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered in accordance with applicable laws.

About the Team

Providence Shared Services provides a range of functional and system support services across multiple regions. We are focused on supporting our Mission by delivering a robust foundation of services and shared expertise.

Providence is an Equal Opportunity Employer. We are committed to a workplace free from discrimination and harassment. We value diversity and provide equal opportunities for advancement.

Requisition ID: 388763

Company: Providence Jobs

Job Category: Development/Engineering

Job Function: Information Technology

Job Schedule: Full time

Job Shift: Day

Career Track: Business Professional

Department: 4011 SS IS TEO NETWORK SVCS

Address: CA Irvine 15480 Laguna Canyon Rd

Work Location: Providence System Offices Discovery Park-Irvine

Workplace Type: Remote

Pay Range: See Posting

Note: The base pay range statement may be repeated in the posting; additional compensation may be available as stated above.