Job Details

GCI's Customer Service Operations Specialist will support customer service excellence by providing customer support and operations assistance through various channels, including inbound, outbound, and digital channels, email, chat, voice, social media, online, and text. Collaborate effectively to resolve external partner and customer escalations, clarifying issues, researching and exploring solutions, initiating work requests, identifying areas for improvement and simplification, identifying knowledge gaps, and escalating unresolved problems to management. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: This role requires the ability to travel internationally, sometimes on short notice, to support partner teams and conduct on-site training and knowledge assessments. Customer Support & Sales: Proactively follow-up, resolve, document, and track issues including partner escalations, customer feedback, and system complications, identifying areas for improvement and simplification. Int...Operations Specialist, Customer Service, Operations, Business Operations, Customer Experience, Specialist, Retail