Job Details

Sr IT Field Technician West Division

Location: Anchorage, Alaska Department: Information Technology Reports To: Regional IT Support Services Supervisor

Position Overview

The IT Field Technician plays a critical role in supporting Labcorp clients' technical needs across the West Division. This position requires strong customer service, training, and troubleshooting skills, along with the ability to resolve hardware and software issues both remotely and on-site. The technician will serve as a trusted technical resource for client offices and internal teams, ensuring seamless operation of Labcorp's proprietary lab systems and equipment.

Key Duties & Responsibilities

Train clients on Labcorp's proprietary laboratory system and workflows

Troubleshoot and resolve client issues related to Labcorp systems, hardware, and connectivity

Escalate advanced or second-level system issues to appropriate internal support teams

Process hardware requests including ordering, setup, installation, and testing

Provide technical support for Labcorp equipment in client offices

Travel occasionally to client locations to deliver hands-on support and training

Collaborate with internal IT teams to support cross-functional troubleshooting and system integration

Support Labcorp onsite lab with hardware, software, and network-related issues

Perform IT asset management including inventory tracking and lifecycle documentation

Participate in special projects and complete assigned tasks in support of team goals

Schedule & Work Conditions

Standard hours: 8:00 AM 5:00 PM (non-exempt role)

Position based in-office at Labcorp's Anchorage location

Overtime may be required based on business needs and is paid accordingly

Occasional travel required, which may include overnight stays

Requirements

Associate's Degree in Information Technology or equivalent work experience

2+ years of experience in desktop, network, or IT support within a corporate or laboratory setting

Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts

Proven experience with hardware/software installation, configuration, and troubleshooting

Excellent communication skills and a strong customer service orientation

Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred Qualifications

Experience supporting laboratory or healthcare IT systems

Familiarity with specialty or proprietary lab applications

Prior experience in a multi-location or enterprise-scale IT support environment

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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