NOTE: This is a FULLY remote role, but the candidate must be within North America CST areas to collaborate with their team, peers, and customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within North America CST areas.
Hostaway is the market-leading SaaS scale-up transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.
As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.
About the role
We are seeking an experienced Enterprise Customer Success Manager (CSM) to join our team and manage our largest customers across the United States and Canada. This individual will own a defined book of business and act as a trusted advisor to enterprise accounts, driving adoption, retention, and growth.
The role requires a blend of strategic account management, commercial acumen, and the ability to get into the weeds with clients to deeply understand their business processes and how our solutions address their most critical pain points.
What you'll do