Job Details

Supervises and provides administrative oversight, advice, and guidance to a specific Product Support Unit, ensuring releases and updates of bank's software are implemented timely and accurately by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manages all internal and external support requests for assigned software solutions and vendor modules. Sets the highest level of expectations and standards for both internal-facing and direct customer support. Directs the implementation of software releases and updates, including but not limited to developing the timeline, defining staffing and training needs, heading the conversion team, providing direction to delegates, server support staff, and coordinating with end users. Plans, executes, and completes software implementation projects according to deadlines and within budget, ...Support Manager, Operations, Support, Manager, Product, Data, Technology