Job Details

Performs moderately complex loan servicing support and escrow functions by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assists internal and external customers with escalated loan and/or escrow questions, which may pertain to loan, tax, reserve, partial collateral releases, and insurance issues; prepares necessary correspondence and provides supporting documentation; performs appropriate loan and/or escrow account maintenance. Analyzes and addresses loan and escrow servicing-related issues and customer complaints. Reviews, analyzes, and reconciles various reports; identifies, researches, and resolves errors and inconsistencies. Maintains, monitors, and reconciles various bank-controlled accounts and remits funds accordingly. Acquires knowledge of and remains current on pertinent regulations, guidelines, and bank polic...Representative, Support, Retail, Banking, Escrow, Skills