Job Details

Associate Director, Global Business Svcs Tech Enablement Strategy

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KPMG is currently seeking an Associate Director, Global Business Services Tech Enablement Strategy to join our Business Process organization.

Responsibilities

• Apply advanced knowledge of technology and systems to shape the future state organization by developing and deploying the organization's technology enablement and intelligent operations strategy; build and execute a strategic roadmap to modernize Global Business Services' (GBS) digital tools and internal genAI use cases ensuring that all aspects of GBS leverage automation and generative AI
• Provide direction throughout deployment of strategic roadmap, including gathering requirements, building deployment roadmaps, overseeing go-lives, and identifying and prioritizing enhancements; work autonomously, leading programs, projects or processes with minimal supervision; independently make decisions and identify the more nuanced and complex situations that necessitate consult with senior leaders
• Lead internationally located development teams to ensure alignment on solution designs, timelines, and quality expectations; facilitate effective conflict resolution by identifying issues, mediating disputes, and implementing solutions to foster a collaborative and productive work environment; lead reviews of internal processes to identify AI-driven solutions and establish prioritization roadmaps for their implementation
• Formulate and govern standards and controls to effectively measure quality, timeliness and safe deployment of developments (including utilization of enterprise large organization services and handover to BAU support teams)
• Partner with delivery centers and other innovation teams to learn best practices, leverage existing solutions, and stay abreast of emerging technology innovations; foster an environment of continuous learning and innovation by participating in cross-functional initiatives, accessing ongoing professional development resources, and contributing to a culture of knowledge sharing and collaboration
• Collaborate with groups throughout KPMG to identify client zero opportunities and support the successful deployment of such opportunities; collaborate with GBS team peers to develop case studies, presentations, and materials that showcase GBS innovations and success stories; support the GBS Leadership Team in preparing for external presentations and events; provide active coaching, mentoring and knowledge-sharing with junior staff to advance their career development; manage and review those team members' work product; contribute to planning for short term needs, such as, projects and processes; may construct annual plan for deployment of those resources and may have people management responsibility for a small to mid-sized team of entry level through intermediate level professionals

Qualifications

• Minimum eight years of recent experience with automation, artificial intelligence, and enterprise technology implementations or recent business experience of more than five years of consulting, complex transformation projects, leveraging tools and automation, preferably in a Fortune 500; experience working in technology and innovation and in the consulting industry (Big 4 preferred); experience leading initiatives within technology implementation, automation, and AI in a GBS or similar environment
• Bachelor's degree from an accredited college or university
• Proven ability to work effectively with global teams, comprising members located in diverse geographic regions; experience in working with resources in captive environments and/or third parties in outsourcing environment, and in consulting services or business process outsourcing
• Strong project and program management skills, with the ability to make informed decisions impacting the GBS organization, weighing complexity, benefit, and risk; expertise in managing organizational change, including the development and delivery of clear, impactful messaging to various stakeholders; ability to innovate and develop technology and process solutions, contributing to the strategic growth and efficiency of GBS
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork
• Must be able to set goals and participate in strategic initiatives for a team; foster the development of high-performance teams and interface with all levels of the organization; capability to participate in development of resource plans and structures and influence organizational priorities

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• General Business

KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.