Job Details

GCI's Construction & Implementation Technician III

GCI's Construction & Implementation Technician III is a field-based technician position working closely with engineering and project management offices to develop, construct, deliver, and deploy network infrastructure and architecture including outside/inside plant applications. Maintains system wide oversight and network integrity within all plant systems and architecture, network, and business facilities across Alaska and occasionally in the lower 48. Work locations include customer's residential property, business properties, field, and central offices. This position may be assigned to any area needed to support Technology Solutions and network repairs including outside plant, construction, business, and network facilities.

Essential Duties and Responsibilities at all levels:

• Construction, design, and implementation of network facilities and delivery architecture to maintain network integrity in accordance with industry standards and best practices.
• Implementation and installation, modification, testing, and turn-up procedures of video, voice, and data circuits and equipment, to include terrestrial, satellite, microwave, optical, hybrid fiber coax, and ethernet in accordance with industry standards and best practices.
• Support and install equipment racks, cabinets for central, remote, and field offices to include rack support pedestals, cable trays, bracing, optical enclosures, and all relevant cabling infrastructure, etc.
• Accurately read, interpret, evaluate, apply, implement, and update information from system maps, equipment readings, test parameters, construction, and design work orders, associated engineering drawings, and follow-up documentation.
• Coordinate and oversee contract resources, i.e., installers, technicians, electricians, HVAC contractors.
• Collaboration and coordination with Construction and Implementation technicians, engineering and operations staff, companywide leadership, and business and residential customers.
• Daily reporting and communication, using both PC and mobile devices for email, text, and video chat. Written and photo site documentation.
• Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person.
• Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports.
• Understanding of industry standard implementation and installation, modification, testing, and turn-up procedures of video, voice, and data circuits and equipment.
• Understanding of construction, design, and implementation of network facilities and delivery architecture.
• Understanding of electronics and telephony equipment, field-based construction, and implementation.
• Analytical skills and demonstrated ability to accurately read, interpret/evaluate, apply/implement, update information from system maps, equipment readings, test parameters, construction, and design work orders, associated engineering drawings and follow-up documentation.
• Ability to follow company and OSHA guidelines for safe work practices and comply with company driver safety program.
• Thorough understanding of safe work practices when working at heights and fall protection requirements. Safety first mentality.

Competencies:

• Accountability- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• Basic Principles - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees the Basic Principles.
• Collaboration - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• Communication- Conveys thoughts and expresses ideas appropriately and professionally.
• Compliance - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
• Customer Focus - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• Reliability - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• Results - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
• Safety & Security - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Additional Job Requirements:

This is an advanced level position within the telecommunications field-based construction & implementation technician discipline requiring a comprehensive understanding of network infrastructure and documentation, telecommunications installation, modification, and test procedures. Collaborates with senior technicians and engineers in the development, construction, and delivery of equipment installations statewide. Handles moderately complex installations and problems applying judgement in analyzing and resolving problems. Organizes daily workload and priorities while receiving limited instructions on routine work and new assignments. Requires minimal supervision to complete tasks on time with some latitude of judgement. Develops proficiency in guiding and mentoring junior technicians and supports senior technicians.

Essential Duties:

• Network & Equipment Adds, Moves, and Changes
• Perform advanced OSP network construction, implementation, routine preventative and corrective maintenance, testing and repairs, construction management of facilities, optical, and electronic equipment providing video, voice, and data services to maintain network integrity.
• Install and remove service and non-service affecting equipment, cabling, new network infrastructure and devices, test and turn-up across urban and remote Alaska with senior technician support and occasional travel to the lower 48 states.
• Advanced implementation and installation of central office equipment racks and cabinets, rack support pedestals, cable trays, bracing, main distribution frames and fuse and power distribution panels.
• Install, identify, and terminate various types of cabling and wiring including coax, ethernet, optical, waveguide, data, and power cables under light supervision.
• Perform test and turn-up procedures of all equipment installed to industry specifications and best practices; troubleshoot technical issues as needed.
• Documentation & Communication
• Complete company and department specific documents, prints, daily reporting, and engineering updates maintaining network integrity and matter of record.
• Communicate with SMC or Dispatch to update and complete repair or trouble tickets.
• Assist with new installations and trouble tickets in a timely manner.
• Verify accuracy of written work order and ensure all documentation is updated in a timely manner.
• Escalate more complex issues as needed to the appropriate department or management team.
• Field Design & Collaboration
• Work with senior technicians and respond to outages or other duties as required.
• Guide, train, and mentor less experienced technicians.
• Design test fixtures, analyze test results, and document tests performed on components.

Additional Competencies:

• Advanced understanding and implementation of antennas, antenna foundations, towers, waveguide, ice bridges, grounding system, fences, and HVAC units.
• Advanced understanding of electronics and telephony equipment, ability to accurately interpret and apply GR.1275, NEC, NESC, OSHA, FCC, industry standard and municipal practices, company rules and regulations.
• Demonstrated ability to work with and assist junior and senior level technicians.
• Advanced ability to install, test, modify, and repair a wide range of central office, remote office, and field office support equipment, including cabling, power distribution and grounding, framework, air handling controls, and alarm reporting systems with adept knowledge of relevant test equipment, procedures, troubleshooting of circuits and equipment.
• Advanced knowledge of proper installation practices of central office racking and framing equipment, operation, testing, and troubleshooting of a wide range of telecommunications equipment including but not limited to routers, hubs, satellite modems and antenna systems, protection switches and amplifiers, VSAT stations, microwave radio systems, switches, M&C Equipment, DLC systems, channel banks, structured cabling systems, DACS systems, fiber-optic multiplexers, high-speed data circuits and equipment, and distributed data networks.
• Intermediate level understanding of KU, KA, C Band dishes and infrastructure, cellular, microwave, equipment towers and shelters, AC and DC power systems, grounding in a central office and remote office environment, -48-volt, direct current power systems with an understanding of general safety regulations.
• Advanced knowledge of fiber-optics, coax and network cabling, and telecommunications and electronic installation procedures in all environments.

Minimum Qualifications:

• Required:
• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.