Job Details

We are seeking a friendly, detail-oriented Front Desk Agent to join our team during an exciting time of ongoing renovations and transitioning to a new lobby and front desk look. This role requires a professional who can handle guest interactions with warmth, efficiency, and adaptability while ensuring a smooth check-in and check-out process.
Key Responsibilities:
* Guest Services & Check-In/Check-Out: Greet guests with a welcoming attitude, process reservations, and handle room assignments efficiently.
* Renovation Awareness & Communication: Provide clear, professional updates regarding the ongoing renovations, including potential noise disruptions, alternate amenities, and timelines.
* Problem Resolution: Address guest concerns promptly and professionally, escalating issues when necessary to ensure satisfaction.
* Financial Transactions: Handle payments, deposits, and refunds accurately, ensuring all transactions comply with company policies.
* Safety & Security: Maintain guest privacy, follow hotel security protocols, and monitor lobby activity.
* Administrative Tasks: Answer phone calls, respond to emails, manage special requests, and maintain an organized front desk area.
* Collaboration: Work closely with housekeeping, maintenance, and management to ensure seamless operations, especially during the renovation phase.
Qualifications & Skills:
* Previous hotel front desk or customer service experience preferred.
* Ability to work in a fast-paced environment and handle unexpected challenges with professionalism.
* Strong communication and problem-solving skills.
* Familiarity with hotel property management systems (PMS) is a plus.
* Flexible schedule, including weekends and holidays.
* Ability to stand for extended periods and multitask efficiently.
Job Type: Full-time
Benefits:
* 401(k) matching
* Employee discount
* Health insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 4 hour shift
* 8 hour shift
* Evening shift
* Monday to Friday
* Night shift
* Overnight shift
* Rotating weekends
* Weekends as needed
Experience:
* Hotel experience: 1 year (Preferred)
Work Location: In person
Job Types: Full-time, Part-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* 4 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
Work Location: In person