Job Details

Description
Compensation:

• Base Salary: $75,000
  
• Overtime (Average): $22,500 - $24,500
  
• 5% Target Bonus: $3,750
  
• Annual Value of Company Car: $12,000
  
• First Year Total Compensation: $113,250 - $115,250
  

Benefits:

• 4 weeks of Paid Time Off (PTO) to start, plus 5 paid floater holidays (pro-rated first year) and 6 paid standard holidays.
  
• At start of year 3, vacation increases to 5 weeks.
  
• 100% 401(k) match, up to 6% (20% vesting of matched amount each year).
  
• Corporate Vehicle - Fleet Program: Hybrid SUV provided ($45 per week cost, includes gas, tolls, service, insurance, and personal use). Estimated $15k annual value. Option to receive corporate van instead.
  
• Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short/Long-Term Disability, Employee Assistance Program, Flexible Spending Accounts, Financial Planning Tools, Training & Education, Tuition Reimbursement, Employee Discount Program, Volunteer Opportunities, and "Well Being" reimbursement of $300/year.
  
• Business casual dress and flexible schedules.
  

Travel:

• Approximately 50% overnight travel throughout Alaska.
  
• Must be available for occasional off-hours and weekend service.
  
• Travel includes driving to local customers and flying to remote job sites.
  

Position Description
As a Customer Service Engineer, you will be in a field-based, customer-facing role responsible for installing, servicing, maintaining, and modifying equipment at customer sites. You will work independently with minimal supervision, ensuring timely and effective repairs and providing onsite training after installations to ensure optimal system performance and customer satisfaction.

You will also play a key role in managing financial performance within your territory-meeting/exceeding budget goals for revenue, expense control, and inventory management. The role requires frequent interaction with Customer Care Managers, Technical Managers, Clinical Application Specialists, Product Managers, Sales Representatives, and customers.

Responsibilities include:

• Install and repair/service designated instruments, with expertise in mechanical, electronic, optical, and operational aspects.
  
• Provide troubleshooting support and warranty/maintenance work.
  
• Support clinical field trial installations.
  
• Recommend service manual revisions as needed.
  
• Maintain superior customer interaction to solve and prevent technical issues.
  
• Ensure minimal equipment downtime for customers.
  

Requirements

• Strong electronic systems knowledge and troubleshooting/repair skills.
  
• Excellent customer service skills (relationship development, conflict management, active listening, problem-solving, interpersonal communication).
  
• Ability to interpret system schematics and flowcharts.
  
• Mechanical aptitude with ability to visualize, explain, and resolve technical issues.
  
• Strong written/oral communication, documentation, and PC skills.
  
• Experience in the Bio-Medical field is a plus but not required.
  

Systems you may work with:

• Angiography
• Computed Tomography
• Fluoroscopy
• Magnetic Resonance
• Mammography
• Molecular Imaging
• Nuclear Medicine/PET
• Radiography
• Refurbished Systems
• Surgery Systems
• Ultrasound
• IT Solutions & Consulting
• Imaging IT
• Laboratory Diagnostics