Job Details

Criminal Justice Technician 1

The recruitment is exempt from the hiring freeze (Administrative Order 358). This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

WHAT YOU WILL BE DOING:

The Criminal Justice Technician 1 plays an important role in providing technical and administrative support to the Applicant Records and Licensing Unit, partner agencies, and general public. Working under the guidance of the Records and Licensing Supervisor to:

• Application and Records Processing: Review, process, and maintain criminal history requests and various permit/license applications in compliance with state and federal regulations.
• Customer Service and Administrative Support: Provide front-line assistance to the public, manage communications, handle financial transactions, and perform general office support duties.
• Research, Compliance, and Coordination: Conduct research to resolve record discrepancies, ensure data accuracy, generate reports, and collaborate with internal staff and external agencies to support system integrity and legal compliance.

OUR ORGANIZATION, MISSION, AND CULTURE:

The Applicant Records and Licensing Unit plays a vital role within the Division of Statewide Services and the Department of Public Safety, supporting the department's mission to ensure public safety and enforce fish and wildlife laws. This team's primary objective is to provide timely, accurate information and assistance to colleagues, partner agencies, and the public.

THE BENEFITS OF JOINING OUR TEAM:

By joining this team, the incumbent will gain access to unique learning opportunities in Criminal Justice Administration. This role provides a valuable chance to build upon foundational knowledge of criminal justice information systems while further developing administrative and customer service skills. It also offers a solid foundation for reviewing and interpreting federal and state laws, regulations, and policies, helping the incumbent grow their career and excel in the both the administrative and leadership aspects of public safety. This position is an excellent steppingstone for anyone aspiring to advance within the field of criminal justice.

THE WORKING CONDITIONS YOU CAN EXPECT:

This position is based at the Department of Public Safety's Headquarters building, located at 5700 East Tudor Road in Anchorage, with the stunning Chugach Mountains as its backdrop. The office environment promotes collaboration, with individual workstations in an open area and shared stations at the front desk, where team members engage directly with the public.

WHAT WE ARE LOOKING FOR:

• Professionalism: Demonstrate a positive attitude, demonstrate courtesy, tact and empathy, even when handling stressful or confrontational situations. Able to manage workloads, meet deadlines and effectively identify and coordinate priorities.
• Communication Skills: Ability to take into account the audience and nature of the information to make clear, oral and written presentations. Ability to clarify and express ideas and facts, or underlying rationale, intent and motive by educating others on unfamiliar concepts related to the program in an organized, clear and concise manner.
• Problem Solving and Decision Making: Develop and implement creative and effective solutions through focusing on the problem rather than the solution and by implementing appropriate solutions whether complex, permanent or quick fixes. Know when to refer to or seek assistance from commissioned, certified or other law enforcement professional staff and when to solve problem independently. Explore alternatives prior to making a decision, evaluate each solution on the basis of several factors and consider all sides of the issue in order to propose a course of action or make recommendations in a timely fashion.

The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team. More information about the Department of Public Safety can be found on our website.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in:

• Accountability: Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Additional Required Information

A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

• A copy of academic transcripts if using education to meet the minimum qualifications.
• Three (3) professional references with current contact information. Two of the professional references must be current or former supervisors.

This position requires the incumbent to submit to a fingerprint based criminal history background check.

The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position.

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application.

Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package.

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-###-#### or (907) ###-#### in Juneau or TTY: Alaska Relay 711 or 1-800-###-#### or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201.

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-###-#### (toll free) or (907) ###-#### if you are located in the Juneau area.

For specific information in reference to the position, please contact the hiring manager:

Cathy Jokela

Records and Licensing Supervisor

Phone: 907-###-####

...@alaska.gov

Careers with the State of Alaska offer MANY benefits. The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits.

Insurance Benefits:

• Health insurance, which includes employer contributions toward medical/vision/dental
• Employer paid Basic Life insurance with additional coverage available

Optional Insurance Benefits:

• Group-based insurance premiums for
• Term life (employee, spouse or qualified same sex partner, and dependents)
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Supplemental Survivor Benefits

Retirement Benefits