Job Details

Respond to and resolve escalated help desk tickets, calls, and emails Troubleshoot advanced hardware, software, network, and security issues Manage user accounts in Active Directory, Microsoft 365, and other enterprise systems Deploy, configure, and maintain desktops, laptops, printers, and mobile devices Support company applications, cloud services, and VPN/remote access solutions Perform system updates, patching, and preventative maintenance Document resolutions and build internal knowledge base articles Mentor Tier 1 help desk staff and provide technical guidance Assist with IT projects including system upgrades, migrations, and infrastructure improvements REQUIREMENTS: 24 years of IT support or help desk experience Proficiency with Microsoft 365, Windows 10/11, Active Directory, and Exchange Experience with ticketing systems, remote support tools, and system administration Knowledge of networking (TCP/ IP, DNS, DHCP, VPN) and IT security best practices Strong communication, troubl...Help Desk, IT, Help, Microsoft, Technology, Staffing