Become a reliable and trusted business source for your customers, insuring a positive reception for future solicitation calls. Getting to know the customer, the customer's business and the needs of that business. Responding to customer parts/service or information requests quickly. Identify sales opportunities, prospect for new business and sell additional parts and service to customers. Address the customers parts and service needs, respond to information inquiries. Providing parts to customers from stock, procuring locally or creating a parts order as directed. Identifying customer needs and opportunities that will produce additional sales. Prospecting for new Parts & Service Department customers through phone solicitation. The use of structured presentations of new items or services during solicitation phone calls. Support activities for dealership customer satisfaction and concern resolution programs. The support of at customer inventory or other sales and marketing programs. Other...Parts, Salesperson, Anchor, Sales, Service, Retail, Automotive, Business