Job Details

Benefits:

Paid Sick Leave

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Full-Time Position Available Are you interested in being a part of a team that helps to save lives? If that's you, you are in the right place!

Position Title: Director of Laboratory and Technical Services

Department: Laboratory Services

Reports To: CEO

Position(s) Supervised: Manager of Laboratory and Technical Services and Product QC Lab Technicians

POSITION SUMMARY

Ensure alignment with organizational goals and compliance pertaining to regulatory guidelines within the laboratory environment.

Participate as a member of the Blood Bank's management team in planning, program formulation and decision making with particular reference to the role, functions, and technical support of the blood collection and processing operations throughout BBA.

Ensure adherence and compliance to BBA's Standard Operating Procedures (SOPs).

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works with department supervisors and staff to ensure that all laboratory operations are following standard operating procedures, ensuring the safety of blood products and compliance with FDA and AABB regulatory requirements.

Communicates with the Medical Director regarding product suitability.

Research new developments and industry trends. Partner with Executive staff in determining the direction of BBA as it relates to the scope of laboratory services.

Maintain oversight of equipment, maintenance and laboratory related supplies as required.

Develop and implement a department that embraces customer service and understands the critical nature of compliance and meeting quality standards.

Responsible for personnel related matters – working with the appropriate support departments for resolution.

Perform duties in compliance with all applicable regulatory and accrediting agencies. Ensure OSHA (Occupational Safety and Health Association) regulations and cGMP (current Good Manufacturing Practices) are adhered to. Maintain strong working knowledge and compliance to applicable CLIA regulations. Monitors staff to ensure compliance.

Exhibits support of the BBA mission, quality objectives, and customer service standards at all times.

Analyzes, determines, and writes procedures related to laboratory services.

Performs validations as required and trained to perform.

Maintain proficiency and perform as necessary quarantine processes, look-back procedures and lot release.

Attends AABB, ABC, and other blood bank related meetings to assess current methods and trends and maintain “state of the art” blood bank practices. Maintain flexibility to change as the needs of the organization, community and industry evolve.

Researches, evaluates and implements special programs as directed by the CEO.

Maintain computer (InVIta) functions for day to day blood center operations. This includes training of relevant personnel in related tasks involving computer operations.

Maintain all QC records. Responsible for document control and distribution of SOP's within the department as needed.

Responsible for development of and adherence to monthly and annual budget guidelines.

Ensures proper timelines for internal and external communications, critical reporting functions, and regular communications to employees.

In collaboration with QA, plans regular audits of operational related activities to ensure compliance.

Promote positive internal and external customer relations to benefit BBA.

CUSTOMER INTERACTION/PROBLEM SOLVING

Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.

Must make customer's needs a high priority in face-to-face, e-mail or telephone contact.

Must consistently deliver service in a timely, accurate, professional, and friendly manner.

Ability to problem solve and to make quality decisions; recognize problems, identify root causes and find solutions.

QUALIFICATION REQUIREMENTS

To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

SUPERVISORY KNOWLEDGE, SKILLS AND ABILITIES

Ability to identify needed changes in procedures, practices, goals, direction or structure of the department. Ability to promote and implement these changes effectively in a timely manner.

Ability to ensure that department budgets are followed and objectives are met. Effectively monitor resources and progress.

Ability to work with others to achieve departmental and organization goals and objectives.

Ability to empower employees to utilize their abilities and talents effectively.

Ability to work effectively to improve the skills of employees by providing clear, specific and helpful performance feedback, and effective coaching and mentoring.

Ability to use status of one's position in an effective and appropriate way to enforce rules, to address performance problems, and to direct others in the performance of their job.

Demonstrate a positive attitude toward one's work and job.

Ability to act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission.

Ability to adapt to various situations, to work effectively with a variety of individuals and groups, to understand and appreciate different and opposing perspectives of an issue, and to adapt one's approach as the requirements of the organization/department change.

Ability to change within the organization or to change job requirements as needed.

Ability to motivate employees.

Retains subject matter expertise in field or profession.

Ability to work independently, self motivated, perform tasks of a detailed nature accurately within required timeframes, and adapt to fluctuating workloads.

Ability to identify needed changes in procedures, practices, goals and direction or structure of the department; ability to promote and implement these changes in an effective and timely manner; ability to problem solve and make quality decisions.

Ability to work with others to achieve departmental and organization goals and objectives; ability to instruct and train on a continuous basis; ability to foster a working environment conducive to excellent customer service; ability to motivate employees.

Ability to work effectively to improve the skills of employees by providing clear, specific and helpful performance feedback and effective coaching and mentoring.

Ability to problem solve at a high level through interpretation of regulatory guidelines, industry standards, BBA standard operating procedures, and quality focused decision making.

Ability to interface effectively and harmoniously with employees and donors.

Ability to maintain confidentiality of donors, customers, employees and BBA business information.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of computers to include work processing, database, spreadsheet and applicable software programs relevant to public presentations as needed.

Excellent organization skills and ability to prioritize work.

Excellent communication and presentation skills.

Excellent interpersonal skills, including management skills.

Must be able to manage people and programs effectively.

Must be able to write effectively.

Must be able to present to a wide variety of audiences.

Must have the ability to assess diverse organizations/people and approach them appropriately and effectively.

Must have the ability to meet multiple project deadlines.

Knowledge of general safety and quality assurance procedures.

EDUCATION

Minimum: Bachelor's degree in Medical Technology Preferred: MS/MBA degree strongly preferred.

EXPERIENCE

Minimum five years in a regulatory environment required with a minimum of three years management experience.

Must have a thorough knowledge of principles, theories, and limitations of blood bank procedures. Must be familiar with all FDA and AABB regulations relating to blood banks. Must be familiar with quality assurance methods and procedures. Must be familiar with CDC and OSHA safety requirements. Must be familiar with transfusion transmitted infectious diseases testing and able to counsel donors and physicians concerning positive test results. Ability to train, supervise, and evaluate the performance of subordinates.

CERTIFICATES, LICENSES, ETC.

Minimum: MT (ASCP), CPR, First Aid.

WORK ENVIRONMENT

Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace. Must be able to lift 50 lbs.