Job Details

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Description

The DMV Processor manages all aspects of loan titling - from reviewing and processing DMV documentation to coordinating with dealers to receive titles and issue checks. This position also handles member and dealer inquiries related to loan payoffs, title releases, and the DMV process, ensuring each interaction is met with professionalism and accuracy. With responsibilities that include supporting notary public signing administration, the Processor helps safeguard compliance while contributing to a smooth and positive member experience.

Job Details

This is an on-site position based at our Abbott Headquarters (1941 Abbott Rd.).

Pay Range: $20.03/hr. - $27.94/hr.

Essential Job Functions For Level I

• Receives titles from dealers and releases checks accordingly. Check distribution is tracked and maintained in a log accurately.
• Receives payoffs and releases titles to dealers and members, closes loan files and releases the credit union liens timely.
• Process the paid loans list weekly and send out appropriate titles to dealer, member, or financial institution.
• Maintains title drawer and processes incoming perfected titles, logging and filing them in proper sequence when received.
• Maintains all areas of UCC processing from initiation to termination and continuation.
• Prepares and provides lien release letters as needed for members who have lost their titles.
• Processes Letter of Guarantee in a timely manner.
• Maintains service events for title requests.
• Process Dealer GL transfers to get checks to the branches in a timely manner or vice versa.
• Process UCC fees and reporting.
• Process fees through Auto Pilot (SWBC) for additional fees not collected at the time of closing or short payoffs.
• Answers incoming telephone calls from branches, insurance companies, and dealers.
• Answers loan payoff and title questions.
• Assists with notary administration as needed, including notarizing lien releases, POA's, and SPOA's.
• Monitors the department phone queue to ensure calls are being answered and distributed within standards set.
• Assists with the annual title audit.

Additional Responsibilities For Level I

• Meets the current standards as established for the department in the completion of all assigned duties.
• Communicates all potential problems to Member Assistance Management in a timely manner.
• Performs other duties as assigned.
• Maintains and prepares all reports, correspondence, and any other paperwork required by the Member Assistance Senior Staff.
• Prepares scanning for all DMV Processor work weekly.
• Completes the max age report and letters monthly.

Additional Essential Job Functions For Level II

• Obtain permissions for DMV terminal use, including fingerprinting and passing a background check.
• Accurately processes and prepares DMV packets at the DMV terminal.
• Follow up with members on missing documentation.
• Contact out-of-state DMV centers for out-of-state title work.
• Monitor monthly reports for direct and indirect loans for title tracking.

Additional Essential Job Functions For Level III

• Performs weekly Auto Advantage Audit report.
• Complete the max age report and letters monthly.
• Complete the Allied Insurance tracking weekly.
• Complete the credit card loans with balance report weekly.
• Process the M-Life exceptions monthly.
• Complete loan verification requests as they come in.

Qualifications

• High school diploma or equivalent.
• At least one year experience in loan administration preferred.
• Good clerical, communication, and organizational skills.
• Attention to detail.
• Knowledge of Microsoft Word and Excel preferred.
• Flexible, detail-oriented, able to work with interruptions in a fast-paced environment.
• Excellent written and oral communication skills.
• Compliance with BSA/AML, FCRA, and OFAC policies.

Applicants must meet minimum requirements; the position remains open until filled. Applicants must be legally authorized to work in the U.S. without restriction. No visa sponsorship is provided. Relocation assistance is not available; candidates are responsible for relocating to Alaska.

Background checks are required. Credit Union 1 is an equal opportunity employer and participates in E-Verify.