Job Details

Case ManagerBASIC FUNCTION: Performs a variety of administrative functions. Process and maintain consumer files and data base, ensure consumers files are in compliance with State and Federal RegulationsESSENTIAL DUTIES AND RESPONSIBILITIESPrimary contact for Consumers/Legal Representatives/Guardians and family membersPrepare documentation and attend Consumers initial and annual assessmentsProcess New Consumer intake documentationRequest Verification of Diagnosis (VOD) from consumers doctor(s)Request/Process Consumer supplies per request to venders (Geneva Woods ext.)Request/Process Consumer products such as Life Line ServicesFax completed documentation to the State of Alaska to process informationComplete Consumers sample timesheet (PCA/Waiver) for signaturePrepare Personal Care Assistant Tool (PCAT) signature page/fax to the State of AlaskaAssist Consumer with hiring/terminating Personal Care Assistant(s)/CaregiversParticipate in consumers Fair HearingsWrite and process expedited assessments and amendmentsProcess incoming and outgoing transfersSchedule and attend Home Visits with Consumers two times per yearFacilitate Consumer meetings ensuring that all necessary program information, training and agency policy/procedures as reviewed as needed.Ensure program compliance, safety procedures contracts, and State and Federal regulations.Handle confidential and sensitive information with poise, tact, and diplomacyComplete Critical Incident Reports/fax to the State of Alaska within 24 hoursOrganize and prioritize a large volume of information and assignments, including paper and electronic filing through network serverWork independently and within a team on special and ongoing projects when necessaryProjects a positive image of the organization and conducts them self professionally at all times, when dealing with internal and external colleagues, consistent with the values and culture of the organization.Perform all other duties as assignedAssist Program Director, Executive Director, Care Coordinator Administrator, and CEO as needed.KNOWLEDGE, SKILLS AND ABILITIES;Strong interpersonal skills and customer serviceMust have knowledge of the HIPAA laws of 1996 to maintain and safeguard confidential medical and personal recordsKnowledge of various Microsoft software applications, such as Microsoft Word, Microsoft Excel.Must be able to type 65 WPMMulti-line phone, copiers and fax machinesEffective written and oral communication skillsAbility to consistently be at work and on timeAbility to maintain a confidential working relationshipExcellent personal organizational skillsAbility to follow oral and written instructionsAbility to communicate effectively and maintain a positive attitudeQUALIFICATIONS:Must have a high school diploma or GED with 2 years experience in the Healthcare FieldMust be at least eighteen years of age and have a valid Alaska Drivers LicenseMust be able to pass a Criminal Background CheckMust have a high level of interpersonal skills to handle sensitive and confidential situations.Position continually requires demonstrative poise, tack, and diplomacyMust be able to interact and communicate with individuals at all levels of the organization.Must have knowledge of a variety of computer software applications, word processing, spreadsheets, database and presentation software (Microsoft Outlook, Word, PowerPoint and Excel)Requires continual attention to detail and composing, typing, and proofing materials, establishing priorities and meet deadlines. Must be able to work in a fast paced environment with demonstrated ability to juggle multiple competing tasks and demandsWORK ENVIRONMENT:Ability to work in an office settingProlong sittingPosition may require extended hours including evenings and weekendsTravel to and from clients residenceSchedule:Monday thru FridaySalary/Benefits:Competitive PayPaid Time OffHealthcareDentalVisionLife Insurance Health Savings Account401K Savings PlanSalary - DOEACKNOWLEDGMENT:Note: The above statements are intended to describe the general nature of the work performed. These statements are not to be construed as an exhaustive list of all responsibilities, tasks and skills required of an employee in this position. HAHOC reserves the right to require that other tasks be performed when warranted (for example by emergencies, changes in personnel or workload, corporate reorganization, or technical development).Hearts & Hands Of Care, Inc is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, changes in marital status, pregnancy, and parenthood.