Job Details

We are seeking a friendly, detail-oriented Front Desk Agent to join our team during an exciting time of ongoing renovations and transitioning to a new lobby and front desk look. This role requires a professional who can handle guest interactions with warmth, efficiency, and adaptability while ensuring a smooth check-in and check-out process.

Key Responsibilities:

• Guest Services & Check-In/Check-Out: Greet guests with a welcoming attitude, process reservations, and handle room assignments efficiently.
• Renovation Awareness & Communication: Provide clear, professional updates regarding the ongoing renovations, including potential noise disruptions, alternate amenities, and timelines.
• Problem Resolution: Address guest concerns promptly and professionally, escalating issues when necessary to ensure satisfaction.
• Financial Transactions: Handle payments, deposits, and refunds accurately, ensuring all transactions comply with company policies.
• Safety & Security: Maintain guest privacy, follow hotel security protocols, and monitor lobby activity.
• Administrative Tasks: Answer phone calls, respond to emails, manage special requests, and maintain an organized front desk area.
• Collaboration: Work closely with housekeeping, maintenance, and management to ensure seamless operations, especially during the renovation phase.

Qualifications & Skills:

• Previous hotel front desk or customer service experience preferred.
• Ability to work in a fast-paced environment and handle unexpected challenges with professionalism.
• Strong communication and problem-solving skills.
• Familiarity with hotel property management systems (PMS) is a plus.
• Flexible schedule, including weekends and holidays.
• Ability to stand for extended periods and multitask efficiently.

Job Type: Full-time

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person