Job Details

Job Type

Full-time

Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as "The Relationship Company®," we define success as a measure of the relationships we've built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That's the power of "nice". At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Umialik Insurance Company, a member of the Western National Insurance Group, is seeking a Senior Claims Representative to join our team!

The individual in this role will have the opportunity to investigate, evaluate, negotiate, and resolve multiline insurance claims as assigned. This individual will interact with policyholders, claimants, and agents, and will maintain regular contact with employees across the organization to handle various claims, working to ensure a positive customer experience.

What are the responsibilities and opportunities of this role?

• Supports the ongoing implementation of the core business attributes of empowerment, accountability, and connectiveness.
• Handles moderate-to-high complexity claims within settlement authority.
• Recognizes claim file exposures and escalates appropriately.
• Provides direction to outside resources.
• Makes decisions guided by general instructions and practices requiring interpretation.
• Automatically makes decisions on routine issues.
• Makes recommendations to solve more complex problems.
• Recognizes problems or situations that are new or without clear precedent.
• Finds solutions using a systematic, multi-step approach.
• Primarily responsible for developing improvements and innovations to enhance performance.
• Investigates and reviews policy forms, facts, and documents related to claims to make appropriate decisions on claims resolution.
• Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience, maintaining appropriate reports to ensure the current status of claims is clearly documented at all times.
• Consistently acts according to our customer experience standards by responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer's expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer's issue is resolved.
• Provides direction to outside resources.
• Performs special projects and other duties as assigned.

What are the must-have qualifications for a candidate?

• Must be willing to travel as necessary throughout Alaska to complete required fieldwork (e.g., site inspections, damage assessments).
• Demonstrated knowledge of industry practices, standards, and claims concepts.
• Strong analytical and critical thinking skills.
• Proficient oral and written communication skills.
• Strong organizational and time management skills.
• Ability to multitask.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Ability to travel to home office when appropriate.

Requirements

What will our ideal candidate have?

• Prior claims processing experience.
• Bachelor's degree in business or related field; experience in lieu of degree is acceptable.
• Related certification is strongly preferred (AIC or AINS).

Compensation overview

The full hiring range for this role $68,250 - $93,786, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

Culture and Total Rewards

Western National has long been known as "The Relationship Company®", and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward's 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off - including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Salary Description

$68,250 - $93,786