Job Details

Guest Services Representatives

This position will be assigned to the JBER Lodging. Regular part-time employees have a regular and continuous work schedule of at least 35 hours to a maximum of 40 hours per week. You are eligible for the following benefits and compensation: Health and Life Insurance, Awards, Leave, Retirement, 401K, Overtime Pay, Workers' Compensation, Shift Differential, Sunday Premium Pay, Holiday Pay.

Opening and closing dates: 05/29/2025 to 07/31/2025

$16 - $17 per hour. NAF pay scale hiring rules will apply and is based on qualifying past experiences.

NF 1

Location: few vacancies in the following location: Elmendorf AFB, AK

No remote job

Not required to travel

No relocation expenses reimbursed

Permanent appointment. Part-time - guaranteed a minimum of 20 hours per week to a maximum of 40 hours per week.

Competitive service. No promotion potential

Position is in the 0303 Miscellaneous Clerk and Assistant series.

No supervisory status

Not required for a security clearance

Yes, a drug test is required

Non-sensitive (NS)/Low Risk

Suitability/Fitness trust determination process

No financial disclosure required

No bargaining unit status

Announcement number: 25-9MFSVL0856976

Control number: 837801900

This job is open to the public. U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guest's checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensures front desk area and lobby remains clean. Process night audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

This position requires the incumbent to complete a background investigation with favorable results. This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles. This position is a drug testing position. This position requires the incumbent to complete a drug test with favorable results. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.

Who may apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 07/31/2025 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying experience: Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. Must meet state and legal age requirement, 21 years old prior to selling alcoholic beverages. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). Must satisfactorily complete a pre-employment drug test. Must possess a valid state driver's license.

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.

Male applicants born after December 31, 1959 must be registered for Selective Service.

Direct deposit is required.

Satisfactorily complete an employment verification (E-Verify) check.

A probationary period may be required.

Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).

Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.

Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.

Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.

This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.