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Position Summary

The

Position Summary

The Director of Education is responsible for the planning, supervision, coordination, monitoring, and evaluation of all daily operations within the Winter Ski School, Summer Bike School, and Hilltop Ski Area Summer Camp Programs. This role is essential to the overall success of these programs and the guest experience.

Reporting directly to the General Manager, the Director of Education works closely with Senior Management to develop and execute company-wide and resort-wide initiatives. The position focuses on growing the department through community partnerships, innovative programming, and expanded offerings in alignment with Hilltop's mission and strategic direction.

Key responsibilities include creating original, engaging programs, strategic planning, operational reporting, employee management and development, and oversight of financial performance, including labor and expense management. The Director of Education is directly accountable for ensuring the highest quality guest education experience.

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

• Hire, train, schedule, supervise, and mentor a team of 75+ instructors, camp counselors, and supervisors across ski, bike, and summer camp programs.
• Plan and organize a diverse range of engaging activities, curricula, and lessons for multiple age groups.
• Grow all programs through community partnerships, innovative offerings, and expanded agreements.
• Maintain ongoing communication with parents/guardians regarding student or camper enrollment, behavior, and concerns.
• Foster an energetic, creative, and adaptive environment that promotes the growth and evolution of ski, bike, and camp programs.
• Cultivate a positive work environment that supports employee satisfaction and strong staff retention.
• Support instructors in delivering excellent customer service to ensure every guest experiences the unique “Hilltop Story.”
• Oversee all administrative functions, including hiring, scheduling, training, payroll, and documentation.
• Conduct staff evaluations, address personnel matters, and manage employee development.
• Develop, maintain, and enforce policies and procedures as needed.
• Manage department budgets, labor tracking, expenses, capital projects, and equipment purchases.
• Actively seek, evaluate, and pursue opportunities to enhance the guest experience and generate revenue.
• Collaborate with other Hilltop departments and the Senior Leadership Team to create effective strategies and tools for business growth and guest satisfaction.
• Handle guest and staff inquiries, feedback, and complaints promptly and professionally.
• Maintain department scheduling and lesson management software.
• Address and resolve staff, student, and parent concerns, including policy conflicts and community feedback.
• Perform other duties as assigned to support Hilltop's goals and operations.
• This role is dedicated to promoting and exemplifying a culture characterized by exceptional guest service, teamwork, innovation, and enjoyment. The Director of Education is expected to operate effectively, both independently and collaboratively, assisting whenever necessary while maintaining a high level of professionalism. This position emphasizes the values of safety, community service, and sustainable practices, ensuring both guests and employees experience enjoyable, safe, and memorable interactions. This role is encouraged to engage in open dialogue, share concerns, and propose innovative ideas that enhance the experience of guests and employees alike.
  
  

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree in physical education, Camp Administration, Recreation, Education, Management, or a related field; equivalent experience will be considered.
• Strong proficiency with computers and software, including Microsoft Office (Excel, Word, etc.)
• Demonstrated ability to design, develop, and evaluate effective programs and initiatives.
• Minimum of 3 years of leadership or management experience; prior experience managing large teams is preferred.
• Strong business and management acumen, including strategic planning, budgeting, human resources, and team leadership.
• Experience in departmental budgeting, financial tracking, and resource allocation.
• Knowledge of creating and facilitating technical and specialty training programs.
• Familiarity with Snowsports education is preferred.
• Experience in children's education is preferred.
• Minimum of 3+ years in ski/ride education is strongly preferred.
• Exceptional communication, planning, and organizational skills.
• Strong ability to work independently as well as part of a collaborative team.
• Capable of handling guest and staff concerns with professionalism and confidentiality.
• Proven experience in program development and educational leadership.
• Experience working with diverse age groups and skill levels.
• Must be available to work weekends, holidays, and evenings as required.
  
  

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This position does spend time on the mountain using ski/snowboard/bike equipment as well as time in the base area and within the department facilities and offices. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must lift and/or move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Wellness and Fitness Services

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