Job Details

Join to apply for the Enterprise Infrastructure Technician role at Credit Union 1 Alaska

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Join to apply for the Enterprise Infrastructure Technician role at Credit Union 1 Alaska

Description

We're looking for a detail oriented and solutions-driven Enterprise Infrastructure Technician to help support and maintain our organization's enterprise infrastructure. In this role, you'll be the first point of contact for technical support - troubleshooting hardware and software issues, ensuring optimal system performance, and helping integrate new tools and services that keep our operations running smoothly. The selected candidate will take ownership of resolving service requests within their scope and ensure timely escalation of issues that may require additional support.

Job Details

Description

We're looking for a detail oriented and solutions-driven Enterprise Infrastructure Technician to help support and maintain our organization's enterprise infrastructure. In this role, you'll be the first point of contact for technical support - troubleshooting hardware and software issues, ensuring optimal system performance, and helping integrate new tools and services that keep our operations running smoothly. The selected candidate will take ownership of resolving service requests within their scope and ensure timely escalation of issues that may require additional support.

This position is based out of our Abbott Headquarters (1941 Abbott Rd.)

Pay Range: $30.71 - $46.57

Essential Job Functions

• Respond promptly to credit union employee requests for technical assistance via sanctioned communication channels.
• Analyze, triage, resolve or escalate incoming support requests.
• Apply organizational service standards to end-user interactions to ensure consistent high-quality customer service.
• Ensure compliance with organizational policies and standards.
• Performs other duties as assigned.
  
  

Additional Responsibilities

• Project a positive attitude during all contacts with members and team members that is consistent with Credit Union 1's mission statement and core values.
• Meets the current standards as established for the department or branch in the completion of all assigned duties.
• Perform other duties as assigned.
  
  

Qualifications

• A high school diploma or equivalent.
• 1-2 years of IT troubleshooting experience and experience in the financial industry preferred. Able to obtain IT-related certification within 6 months of hire.
• Must be familiar with Active Directory and Windows environment.
• Proficient verbal and written and verbal communication skills are required.
• A professional and courteous demeanor.
• Must be able to communicate with credit union staff and the public in a tactful and confidential manner.
• Must also be able to work a flexible schedule including weekends, mornings, nights and holidays.
• Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).
  
  

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship.

Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled.

Thank you for your interest in the opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-###-#### or dhs.gov/e-verify.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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