Job Details

Telehealth Program Specialist I - AFHCAN Program Development - On Site - As Needed

Join to apply for the Telehealth Program Specialist I - AFHCAN Program Development - On Site - As Needed role at Alaska Native Tribal Health Consortium (ANTHC)

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization dedicated to addressing the unique health needs of Alaska Native and American Indian populations in Alaska. In partnership with the over 171,000 Alaska Native and American Indian people we serve, and the Tribal health organizations within the Alaska Tribal Health System, ANTHC provides comprehensive health services including medical care at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training, and water and sanitation systems construction.

ANTHC is the largest Tribal health organization in the U.S. and the second-largest health employer in Alaska, with over 3,100 employees delivering health services across the state.

Our vision: Alaska Native people are the healthiest people in the world. Visit us online at www.anthc.org or contact us at ...@anthc.org.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

This position is intermittent/as needed and requires on-site work.

Summary

Under general supervision, provides telehealth services including project management, customer relations, training, and needs assessments to increase telehealth utilization across the Alaska Tribal Health System.

Responsibilities

• Promote awareness of telehealth products and services, assist customers with adoption, and support ongoing use through training, documentation, and demonstrations.
• Monitor telehealth utilization by generating and evaluating reports, ensuring data validity and security, and gathering user feedback.
• Assess customer needs to assist in hardware/software selection; participate in review, selection, and user acceptance testing.
• Provide informational support regarding telemedicine products and services, including contact info and equipment capabilities.
• Establish professional relationships with personnel, foster enthusiasm for telehealth, and assist others in system use and implementation.
• Train users on telehealth software, hardware, and processes, developing and evaluating training tools.
• Serve as a first point of contact for workflow and clinical telehealth issues, resolving within scope and following up as needed.
• Perform other duties as assigned.

Knowledge and Skills

• Medical terminology, patient care activities, healthcare software applications.
• Excellent communication, video teleconferencing skills, multitasking, troubleshooting, and relationship management.
• Proficiency with computers, data collection, and adult training techniques.

Minimum Education Qualification

Bachelor's Degree in a clinical, health administration, or business field; equivalent work experience may be considered on a year-for-year basis.

Minimum Experience Qualification

One year of related patient care experience; an equivalent combination of experience and education may substitute.

Preferred Experience

• Experience with Alaska Tribal Health System or Native cultures, rural healthcare, and outpatient/inpatient settings.

Working Conditions

• Ability to lift approximately 20 pounds, work in environments with latex, travel within and outside Alaska, and work outside regular hours or on-call as needed.