Job Details

Guest Interaction & Communication: Respond to high volumes of incoming calls in a professional, efficient, and friendly manner. Effectively use computerized reservations systems to process bookings, changes, and cancellations in accordance with company policies. Handle guest inquiries with accuracy, providing helpful information about accommodations and the surrounding area. Monitor and manage the reservations team's email inbox to ensure prompt, courteous, and thorough replies to all guest communications. Leadership & Team Support: Supervise and support the Central Reservations team to deliver outstanding guest service Serve as a role model, maintaining a positive attitude and high performance under pressure. Assist the Reservations Manager in handling guest concerns or escalated booking issues. Communicate operational updates, new promotions, and procedural changes to the team. Operational Duties: Ensure all reservations from Online Travel Agencies (OT - As) are accurately reflected ...Reservations, Supervisor, Reservation, Hotel, Communication