Job Details

Salary: $18.83 - $24.05 Hourly
Location : Anchorage, AK
Job Type: Regular / Full Time
Job Number: 2025-00600
Department: Public Transportation
Division: Marketing & Customer Service
Opening Date: 06/16/2025
Closing Date: 6/26/2025 5:00 PM Alaska

Job Information
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.
DEPARTMENT: Public Transportation

HOURS OF WORK: Monday to Friday, 08:00 to 17:00

LOCATION: 700 West 6th Avenue
Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40.

To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Example of Duties

Serves as first point of contact for People Mover. Responsible for providing accurate route and schedule information, and responding to questions in person, via phone, mail, and email with patience, courtesy, and professionalism. Conducts pass sales, processing cash and credit transactions according to policy and procedures. Works with a diverse population including ESL populations, seniors, and people with a variety of disabilities. Collects and disposes Lost and Found. Assists with exceptional customer service and communication skills. Performs other duties as assigned.
Minimum Qualifications / Substitutions / Preferences

High school diploma, GED, or equivalent, and eighteen (18) months of experience in office clerical work.

Typing test at a net speed of 35 WPM or more at time of application

Satisfactory background check which includes criminal, education, and employment history at time of hire.

Completion of a national criminal background investigation (AS 12.62.160 and AS 12.62.400) at time of hire.

Valid State of Alaska Driver's License and satisfactory driving record at time of hire.

Additional Important Information
Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to . E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

If selected for hire, appointment in this position will be conditional based upon satisfactory completion of a national criminal background investigation (AS 12.62.160) and (AS 12.62.400). Accordingly, it will be necessary for the selected applicant to provide certain identification information and be fingerprinted. Fingerprint cards must be dated within 30 days from date requested. The processing fee of $47.00 plus the cost of being fingerprinted (variable) is the responsibility of the selected applicant and must be accomplished before beginning work.
If selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the applicant's Alaska Driver's License, and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states, if the Alaska Driver's License was first issued within one year prior to application, documenting an acceptable driving history. The processing fee(s) are the responsibility of the selected applicant. For information on acceptable driving history, please refer to the

If selected for hire, appointment in this position will be conditional based upon the submission of a current documentation/certification of the typing speed ability. The documentation/certification must contain the applicant's name and be current within the past one (1) year.

All required certifications and/or licenses must remain current for the duration of employment.
Military Service Interview Preference
Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual's command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.
The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.
Application Process
Once an applicant selects on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account.
NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-###-####.
For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at 907-###-#### during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.
The MOA is an EO and AA Employer and complies with Title I of the ADA.
For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-###-####.
The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:

Health / Medical Benefits:

• Medical/Dental/Vision/Audio
• Life Insurance
• Dependent Life Insurance
• Short Term Disability
• Long Term Disability
• Flexible Spending Accounts - Health and Dependent Care
• Health Savings Accounts

Retirement:

• State of Alaska Public Employee Retirement System (PERS) Program
• 401(k) and 457 Savings Plans

Employer Paid Benefits:

• Employee Assistance Program
• Paid Leave Plan
• 13 Paid Holidays

For an overview of our medical benefit package go to
01

In order to be considered, applicants must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the applicant's qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the 'Work Experience' section of your application).
Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar comment on any portion of your application may lead to you being disqualified for the position.
If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration.
Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?

• Yes
• No

02

Are you legally authorized to work and accept employment in the United States without the requirement of a sponsorship from an employer?

• Yes
• No

03

Are you a current Municipal employee?

• Yes
• No

04

Are you affiliated with the Anchorage Municipal Employees Association (AMEA) Union?

• Yes
• No

05

Do you have at least a high school diploma, GED, or equivalent education?

• Yes
• No

06

Do you have at least 18 months of experience in office clerical work?

• Yes
• No

07

Describe the experience that relates to this position in detail, that you referenced for the above question, and indicate which position(s) in your application's Work History supports your response.
Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
08

Do you have the ability to type at a minimum of 35 WPM?NOTE: The documentation/certification must contain the applicant's name and be current within the past one (1) year.

• Yes
• No

09

This position requires Criminal Justice Information System (CJIS) clearance at time of hire.Do you understand and agree to this requirement?

• Yes
• No

10

Do you have a valid State of Alaska Driver's License or can obtain one by the time of hire?

• Yes
• No

Required Question