Job Details

LOCATION

Remote Work-at-Home

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking an experienced and driven Vice President of BPO (Business Process Outsourcing) Sales to spearhead our sales strategy and lead business growth initiatives in the BPO sector. This executive role focuses on identifying opportunities, building strategic relationships, and driving revenue growth by offering tailored outsourcing solutions to enterprise clients. The ideal candidate will have a proven track record of success in the BPO industry, with exceptional leadership and consultative selling skills.

As Vice President of BPO Sales, you will have the opportunity to shape the company's growth trajectory, lead a talented team, and make a significant impact in a dynamic and evolving industry.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Strategic Sales Leadership: Develop and execute a comprehensive sales strategy to achieve growth targets and establish the company as a market leader in the BPO space.

• Client Acquisition: Identify and pursue new business opportunities by targeting enterprise-level clients across various industries.

• Relationship Management: Build and maintain strong relationships with key decision-makers, including C-suite executives, to foster long-term partnerships.

• Solution Development: Collaborate with internal teams to design and present tailored BPO solutions that address client needs and deliver measurable value.

• Market Expansion: Identify emerging market trends and new service opportunities to expand the company's footprint in the BPO industry.

• Sales Team Development: Recruit, train, and mentor a high-performing sales team, ensuring alignment with the company's strategic goals.

• Performance Metrics: Establish and track key performance indicators (KPIs) to measure sales effectiveness and inform decision-making.

• Collaboration: Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.

• Budget Management: Oversee the sales budget, ensuring optimal allocation of resources to maximize return on investment.

• Industry Representation: Represent the company at industry events, conferences, and forums to enhance visibility and build the brand.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

• Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
• 10+ years of progressive sales experience, with at least 5 years in the BPO industry.
• Demonstrated success in selling complex outsourcing solutions to enterprise clients.
• Proven track record of exceeding revenue targets in a fast-paced, competitive environment.
• Expertise in managing long sales cycles and negotiating high-value contracts.
• Exceptional leadership and team-building abilities.
• Strong strategic thinking and problem-solving skills.
• Excellent communication, presentation, and negotiation skills.
• Proficiency in CRM systems and sales analytics tools.
• Deep understanding of BPO operations, market dynamics, and client needs.
• Willingness to travel extensively for client meetings and industry events.
• Ability to foster a culture of innovation, accountability, and continuous improvement.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.