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Cook Inlet Tribal Council, Inc. provided pay range

This range is provided by Cook Inlet Tribal Council, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.25/hr - $27.50/hr

COOK INLET TRIBAL COUNCIL, INC.

Job Description

Job Title: Scheduling Support Specialist I/II

Department: Recovery and Reentry

Reports To: Administrative Services Supervisor

Supervises: None

FLSA Status: Non-Exempt

Pay Grade: N3 (I), N4 (II)

Job Type: Full-Time, Regular

AKBCU: Y es ICPA: No

General Functions:

The Scheduling Support Specialist plays a key role in ensuring high-quality participant care by coordinating and scheduling services efficiently. This position is also responsible for gathering and maintaining program data to meet the requirements of ASAP, OCS, and Drug Court. This includes retrieving information from collected documents and inputting data into the Recovery and Reentry electronic health records (EHR) system. The Scheduling Support Specialist works collaboratively with external partners, internal Recovery and Reentry programs, and the Legal and Billing departments to support administrative operations.

Duties And Responsibilities :

Scheduling Support Specialist I:

• Collaborate with support and clinical staff as part of the care team to deliver optimal customer service and clinical outcomes.
• Complete new participant profiles, contact participants to schedule appointments, and update guarantor information and verify insurance eligibility in a timely, professional, and courteous manner.
• Perform patient identification, registration, and appointment scheduling, ensuring all required signatures and documentation are obtained.
• Communicate appointment details to participants, including date, time, location, and any required preparation. Respond to participant inquiries regarding scheduling, services, and procedures, and confirm upcoming appointments.
• Complete patient checkout and schedule follow-up appointments as requested by the Outpatient Program.
• Manage and update daily appointment calendars for multiple healthcare providers, and coordinate appointment rescheduling or cancellations as needed.
• Collaborate with healthcare providers to confirm availability and assist in resolving scheduling conflicts or delays.
• Answer incoming calls and handle follow-up and referral requests to schedule initial appointments.
• Accurately and efficiently enter data into the permanent EHR system while interacting with patients.
• Generate and distribute daily or weekly appointment reports.
• Serve as the Legal Liaison between CITC's Legal Department and Recovery and Reentry, managing the release and receipt of participant information to internal and external agencies in compliance with 42 CFR Part 2 and HIPAA.
• Provide front desk support at all Recovery and Reentry locations as needed.
• Draft, edit, and prepare letters, documents, and other correspondence for mailing as requested.
• Maintain confidentiality according to regulations, policies, and procedures.
• Perform other duties as needed and assigned.
  
  

Scheduling Support Specialist II:

• Perform all duties and responsibilities of a Scheduling Support Specialist I with a high level of advanced proficiency.
  
  

Job Responsibilities Related to Participant Privacy

• Employee is expected to actively participate in CITC privacy training and to protect the privacy of participant information in accordance with CITC's privacy policies, procedures, and practices, as required by federal and state law. Failure to comply with CITC's policies and procedures on participant privacy may result in disciplinary action up to and including termination of employment.
• Employee may access protected health information and other participant information only to the extent necessary to complete job duties. Employee may only share such information on a need to know basis with others who have job responsibilities related to treatment, payment, or other CITC operations.
• Employee is encouraged and expected to report, without the threat of retaliation, any concerns regarding CITC's policies and procedures on participant privacy and any observed practices in violation of the policy to the designated Privacy Officer.
  
  

Job Specifications:

• Strong client service skills, both in person and over the phone.
• E xcellent verbal and written communication abilities, including proper grammar, vocabulary, spelling, and proofreading.
• Flexible and adaptable to shifting priorities and needs.
• Strong time management skills with the ability to handle multiple deadlines and projects efficiently.
• Excellent organizational skills.
• Proficient with computers: word processing, email communication, internet resourcing, spreadsheets, and EHR systems.
• Ability to work independently and with minimal supervision while maintaining attention to detail.
• Strong problem-solving and critical thinking skills.
  
  

Minimum Core Competencies : CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills

Minimum Qualifications:

Scheduling Support Specialist I:

• High school diploma or GED.
• Two (2) years of experience in a healthcare setting in clerical, front desk, administrative, or similar roles.
• One (1) year Release of Information (ROI) experience and working knowledge of HIPAA.
• CPR certified or ability to be certified within 30 days of hire.
• Continued employment is contingent upon completion of a satisfactory state and federal fingerprint criminal background check.
  
  

Scheduling Support Specialist II:

• High school diploma or GED.
• Three (3) years of experience in a healthcare setting in clerical, front desk, administrative, or similar roles.
• Two (2) years Release of Information (ROI) experience and working knowledge of HIPAA and 42 CFR Part 2.
• CPR certified or ability to be certified within 30 days of hire
• Continued employment is contingent upon completion of a satisfactory state and federal fingerprint criminal background check.
  
  

Preferred Qualifications:

• Four (4) years of experience in a healthcare setting in clerical, front desk, administrative, or similar roles.
• Two (2) years of Release of Information (ROI) experience in addition to working knowledge of CFR Part 2 regulations, and HIPAA.
• Experience in a behavioral health setting and/or substance and alcohol abuse.
  
  

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• May require prolonged periods of sitting at a desk and consistently working on a computer with repetitive motion.
• The need to occasionally move around the office to access filing cabinets, storage cabinets, and office equipment may be necessary.
• Must be able to lift up to 25 pounds occasionally by utilizing proper lifting techniques and working in a safe manner.
  
  

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

06/05/2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Individual and Family Services

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