Job Details

Job DescriptionThe Food Service Director duties centers around the management of restaurant services, activities, staff, and resources.This is a rotational position supporting the Qavartarvik Customer Lodge - a 109-room hotelwith a full-service restaurant and a 200-seat dining area - in Bethel, AK. The rotation schedule will be 4 weeks on and 4 weeks off. The point of hire origin is Anchorage, AK.Responsibilities

• Provide the highest quality of service to the customer at all times. Plan and direct the activities of a restaurant facility.
• Monitor and ensure compliance with all guidelines for operations.
• Continuously improve all assigned customer service activities.
• Assures compliance with the area's established budget.
• Make sure all time keeping, sales/staffing, wage progress reports, etc. are properly and timely completed.
• Monitor food/beverage inventories and places restocking orders as needed. Make sure all stock items are dated and properly rotated.
• Ensure daily culinary planning meetings are conducted, as well as pre-service meetings.
• The monthly inventory will be made and turned into General Manager. Inventory will be shelf to sheet.
• Ensures food quality, preparation, and cost control according to recipe cards. Help extend inventories.
• Maintain critique of cash over/short, and inventory. Maintain correct document retention procedures.
• Promote teamwork and associate morale. Motivates associates to achieve work related goals.
• Initiates personnel actions.
• Monitor associate files and uniform standards.
• Handles all guest complaints.
• Has a sound knowledge of all emergency procedures.
• Have working knowledge of the maintenance and operating procedures of all departmental equipment.
• Play a leading role in monthly departmental meetings and activities.
• Analyze, resolve, and/or assist in solving work problems.
• Interview applicants. Train new associates. Conduct ongoing training of all Restaurant associates to increase job knowledge and skill level. Carries out necessary staff training activities.
• Daily check house counts to ensure staffing and other activities are appropriate to meet hotel dining needs; check meeting room schedules to ascertain outside parties that could impact dining needs and potential catering opportunities are pursued.
• Make sure all cash, deposits, balances, etc. are sufficient for current needs and accurate.
• Communicate daily with Restaurant staff for special needs, outages, projects, etc.
• Make sure all assigned activities and responsibilities comply with all company policies, procedures, programs, guidelines, expectations, etc.
• Must be able and willing to perform duties in all positions overseen when needed.
• This position is responsible for the supervision of staff.
• Other duties that are pertinent to the department or unit's success may also be assigned.Qualifications
  • High school graduation or GED equivalent.
  • At least five (5) years of management food service experience of which at least two (2) years with retail front of house experience and demonstrated proven supervisory skills for at least ten (10) or more people.
  • It requires a thorough knowledge of managing, planning, and organizing food service activities and the ability to address the technical matters involved.
  • This contract requires a pre-hire flu vaccination and annually thereafter.
  • High acuity to operate basic office equipment and software programs including email, Excel, Word, etc.
  • Food Handler card, Alaska Food Workers card, or ServSafe certification within 30 days of employment.
  • Must have a valid Driver's License and an acceptable driving record for the past three (3) years.Working Conditions and Physical RequirementsWeather: IndoorsNoise level: ModerateOffice conditions: Pace of work environment: MediumCustomer Interaction: HighDescription of environment: Hotel restaurantConstantly required to stand; frequently required to walk; occasionally required to lift, pull, and push.Physical requirements: Occasionally required to lift and/or move up to 25 pounds.Travel: NoneCompetencies NMS Core ValuesSafety guides our behavior.Honesty and integrity govern our activities.Commitments made will be fulfilled.All individuals are treated with dignity and respect.The environment will be protected and sustained.
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