Job Details

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business - we transform lives through the world of work. We care about wellbeing, community engagement and our planet - we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

The Associate Account Manager will support our Sales and Recruitment teams behind the scenes. In this role, you'll manage contractor onboarding and offboarding, process updates in the CRM, and handle pay, bill, and assignment changes. You'll be the go-to for internal teams and contractors, ensuring smooth operations and excellent support throughout the assignment lifecycle.

Principle Accountabilities:

• Monthly contractor calls (after at least a 6-month tenure)
  • Discuss how their job is going, and common interests to build a relationship
  • Discuss the site/client and how Airswift can support
  • Holiday/PTO questions
• Onboarding
  • Assist contractors with questions/concerns/needs and work with the Sales Consultant or Account Manager if the client needs to be involved or approve recharges
  • Benefits questions (coordinate with the benefits team to ensure questions are answered)
• Bullhorn (BH) & CRM Systems
  • Upload all requirements to BH with the correct info and use the process in place to get it assigned.
  • Keep track of all the interview requests/offers and any portal/client notifications.
  • Make sure that bullhorn has all the correct info regarding rates/schedules.
  • Handle and address timesheet/expenses to make sure everything is correct and with the designated person.
  • Update BH and other systems to make sure all the information is up-to-date.
  • Keep the system clean across the accounts they are responsible for. I.e. removing duplicate records, merging of necessary records, etc.
  • Work with Sales Consultant or Account Manager regarding approval for contract extensions;

Skills, Knowledge, and Experience:

• Bachelor's degree or about to graduate.
• Experience in Customer/Client Service or equivalent is a plus.
• Strong interpersonal, communication, organisation and time management skills.
• Ability to foster teamwork when working cross functionally.
• Highly self-motivated and objective driven.
• Adept in time management and can demonstrate structure.
• Previous administrative/back-office experience.
• Account coordination experience with a proven record of providing excellent customer service.
• Experience working in ATS and CRM systems.
• Strong demonstrable service skills.

What we can offer you!

• Attractive monthly base salary
• Genuine career progression opportunities, either locally or globally!
• World-class training programmes and development opportunities.
• Virtual Onboarding Events exclusively for new hires.
• Team driven environment, supportive culture with a focus on work-life balance.
• Real time recognition through our employee reward platform.
• Mental Health First Aiders to signpost you to support when you need it.
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc...)
• Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values:

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growthrequires change, challenge, risk and sacrifice - we will always choose growth.
• Life - Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social media to find out more! - www.airswift.com

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion
At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.

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