Job Details

Responsible for delivering service to the North American Transit Industry.
Supports efforts through frontline technical help (service) to customers.
Makes appointments and plans service trips
Manages and resolves issues related to customer inquiries and complaints.

Assists customers in technical areas.
Handles warranty claims and requests
Tracks and resolves internal and external technical issues.
Manages new project follow up and initial product (axle) installation reviews/approvals
Responsible for writing technical reports.
Plans and coordinates customer on site product training.
Performs other job-related duties and activities as requested.

• Must be able to handle a variety of activities where priority of interest can be conflicting.
• Intermediate working knowledge of MS Office Products (Excel, Word, Access and PowerPoint) and technical related programs is a must.
• Ability to maintain own workflow and meet deadlines.
• Ability to read and interpret drawings
• Must be familiar with metric and standard measurement system
• Must be highly self-motivated with results-oriented, proven track record.
• Must be committed to meeting quality standards.
• Must bring a positive, can-do attitude to the work place each day.
• Must have the ability to work harmoniously and effectively as part of a work team.
• Customer Service oriented and good inter-personal skills are as important as technical know-how and the desire to investigate and resolve problems.
• Advance troubleshooting skills.
• Excellent knowledge of heavy-duty automotive products is desired.
• Comprehensive industry and product knowledge.
• Ability to travel up to 50%
• German language skills a plus.

Education and Experience:

Bachelor's degree in engineering or equivalent, or one- or two-years related experience and/or training; or equivalent combination of education and experience.

3 to 5 years practical experience in commercial vehicle or Bus industry, service-oriented, technical support or practical experience in an automotive position.

Physical Requirements: Able to lift 50 lbs.